Sharon Dykstra Email & Phone Number

Melbourne, Vic, Au

Box Hill North, Victoria, Australia

Australia

Vermont, Victoria, Australia

Springvale South, Victoria, Australia

Heritage Brands is an Australian company offering health, beauty and wellbeing products under many brands, including Australis Cosmetics, Le Tan, In Essence, Innoxa and many others.Achievements• Created a new internal spreadsheet system for all relevant employees in the Heritage Brands company, enabling greater visibility into new product lines, e-commerce, cost price, sell price, dimensions, APN, and other relevant information.• Significantly boosted organisational efficiency and reduced wasted time by replacing the old spreadsheet system, eliminating the need for doubling up on administrative duties.• Trained 20 administration staff in the usage of the new and old spreadsheet systems.• Completed all administrative and paperwork duties for new products stocked by major retailers, including Coles, Kmart, Woolworths, Big W and others, liaising directly with clients to solve administrative issues when necessary.• Created a more employee-friendly work environment by scheduling kitchen rosters for the team, including dishwashing and cleaning duties, and helped the company become more environmentally friendly by introducing recycling bins into the business.Responsibilities• Directly supporting a team of three sales Account Managers as the primary point of contact as well as providing indirect support to a wider sales team of eight Account Managers.• Liaising and supporting the Marketing, Operations, Warehouse, IT and Reception departments.• Collaborating with the National Sales Support Manager to fulfil pharmacy and administrative requirements.• Maintaining annual planners, monthly and yearly accounting and balancing of funds. • Compiling and updating sales reports on a weekly basis. • Compiling and managing information and data on product range and list price. • Communicating retailer insights and competitor information to the wider organisation and senior management team.• Coordinating product samples and product images.

Penrite Oil is an Australian company providing oil and lubricant products for a range of vehicles. Established in 1926, the company has warehouses in all Australian states and provides exports to New Zealand, Southeast Asia, America, UK and Europe.Achievements• Conducted up to 200 phone calls per day, for both basic reception duties and to chase up late invoices from customers.• Handled additional financial and accounts receivable duties, including daily bank statements, receipts for invoices, processing credit card payments, assisting with credit claims and adjustments, and reconciling the accounts receivable ledger.Responsibilities• Serving and greeting all visitors with a professional, lively manner, both in person and on the phone.• Referring customers and visitors to the appropriate service or department, following all organisational processes, including a reception logbook.• Maintaining internal security, communications and billing systems.• Operating the telecommunications system by following the manufacturer’s instructions for house phone and console operation.• Providing operations and administrative support to internal teams, including delivering reports to the management team.• Generating invoices, account statements, records and accounts receivable files.• Providing periodic financial reports and liaising with the senior management team on necessary administrative or financial irregularities.

Dandenong, Victoria, Australia

Braeside

John Danks & Son is a manufacturing company in Melbourne, Australia that was acquired by Woolworths Groups and Lowes in 2009 and now considered a division of Woolworths. Major Achievement• Implemented a new software system into the business, significantly increasing organisational efficiency by reducing costs and decreasing wasted employee time.Responsibilities• Supporting the Greenlife buyer and Outdoor team by providing category system administration and team administration. • Organising submissions and coordinating samples and fact sheets for the wider organisation.• Managing relationships with customers and vendors.• Providing relief reception duties every Friday, every break and lunch, and when the regular receptionist is absent.

Dahlsens Building Centres is a subsidiary of Dahlsens, a trade hardware supplier that sells foundations, frames and trusses, fixing and fit-out products, hardware tools, and related products. The wider organisation has 24 trade stores, 10 truss manufacturing sites and one metal roofing centre.Achievements• Collaborated with the Marketing Manager to launch, coordinate, deliver and analyse annual retail catalogue programmes.• Project managed each catalogue from the brief to branch launch, including post-promotional analysis.• Assisted in the development of retail and local advertising campaigns, including communicating advertising programmes to relevant stakeholders, including selected media companies.• Booked, developed and managed relationships with media companies, adhering to promotional strategies, target audience and budgets.Responsibilities• Assisting the Plumbing and Paint Buyers, assisting branches with queries, concerns and issues, and supporting the stand-in Merchandise Manager with general administrative duties.• Performing general data entry duties, in particular to ensure price increases are correctly entered into the system to take effect when required.• Liaising with suppliers and maintaining collaborative and professional business relationships.• Organising approved events working with all stakeholders, including branch teams, merchandise team, operations teams and Marketing Manager(s).• Collaborating with the Merchandise department to ensure the appropriate product is used for advertising and promotion.• Managing local sponsorship approvals to ensure the visibility of all activity and all brand usage to specified guidelines.• Promoting a collaborative, supportive team environment between stores and the support office.