I work with start-ups and companies without a permanent UX Research team to help understand their users’ mindset, needs, likes and dislikes. Don’t hesitate to reach out to discuss your research project!

• Spearheaded Waze's bi-annual Critical User Journey evaluation, tracking and monitoring the health of users' key interactions with the Waze app; findings became key drivers of product decisions and roadmap and have led to design-system changes• Guided core app and monetization teams to identify, prioritize and execute strategic research opportunities • Led foundational research informing product strategy for top revenue opportunities and worked with stakeholders to align on next steps for the design of MVPs backed by iterative research• Established Rapid Research practice at Waze, running 20+ mixed-method studies at all product stages• Leveraged actionable insights from iterative and evaluative research to inform product and design changes for key features used by 140M+ Million active users• Promoted UX Research as speaker at Google’s Research Summit(On-site contract via ProUnlimited/Magnit)

At Integrate, a start-up disrupting the K-12 learning management space, I evaluated users’ experiences with learning management systems (LMS) and used insights from UX research to drive the design of Integrate’s core platform features. • Advised executives on research scope and overarching research questions; identified appropriate research methods and helped product leadership assess and mitigate product risks• Explored the LMS (learning management system) admin user experience through remote moderated studies and analyzed user needs across various user segments (institutional settings and geographies)• Collaborated with stakeholders to incorporate findings into product design and roadmap

At 2U, the largest online program manager in digital education, I investigated user experiences with 2U’s enterprise technology. In this role, I led large-scale research that led to measurable improvements in aligning user and business needs, as well as $ multi-million savings from gains in process efficiencies. Key projects:• Conducted mixed-method research into both user and admin experiences of onboarding and provisioning vendors; collaborated on iterative prototype design and testing and evaluated user satisfaction after product landing;• Reduced onboarding from 12 to <1 weeks and led to +$4M savings in vendor budget• Led systematic exploration of account manager reporting needs; worked with data scientists to leverage insights for design of executive BI dashboard that allowed account managers to answer customer questions in real time• saved ~700 hrs/quarter on report creation and became top 10% daily used tool after org-wide roll-out• Spearheaded exploratory UXR into how teams track and account for project resources, mapped user journeys and synthesized findings into actionable recommendations that informed new accounting solution, saving +30M/yr • Ran Co-Design sessions and UX workshops for cross-functional stakeholders aligning user and business needs

Upskilled UX research and design expertise through immersive mentorship program while conducting UX Research for social impact client. Collaborated with designers and client team and incorporated expert feedback into iterative UX research and design.

• Performed 150+ in-person and remote interviews and usability tests focusing on CRM, reporting and dashboarding needs ; provided actionable recommendations for product design based on findings

• Led multi-lingual mixed-method research into child care needs (focusing on Chinese and Hispanic populations) that informed service and payment structure redesign• Findings resulted in new offerings that led to program expansion, >70% business growth and new funding from public-private partnerships

• Analyzed M&A metrics for EU insurance market and mined data of 10,000+ companies to identify acquisition targets • Identified top 10 European M&A targets and presented portfolio to senior management resulting in 3 targets being selected for acquisition • Conducted multi-currency financial planning and compiled progress reports on performance of European business units

Analyzed giving patterns of thousands of existing donors and presented insights on giving patterns and resulting engagement recommendations to senior staff.

Conducted research in the field of renewable energy sources (EEG) and air and space law. Analyzed legal differences between states and assisted with updating legal records.

Conducted research on adult educational resources to inform the design of a public database promoting economic access for North African immigrants and disabled populations in Lyon, France. Collaborated with program managers on database design, content and information architecture.