Sharon Burman Email & Phone Number

Vero Beach, FL, US

Florida, United States

Port Saint Lucie, Florida

• Successfully launched the first Legion Transformation Center franchise in Florida. Coordinated all franchise information, marketing opportunities, social media, networking events, and business processes.
• Implemented 20 different 6-week challenge programs, resulting in sustaining revenue generation from 180+ members.
• Led and managed a team of coaches and trainers to provide exceptional service, empathy, and opportunity for members.

• Managed and led an 8-member team that provided application software support to a global customer base. Ensured all team members aligned with project goals, organizational objectives, and customer strategies.
• Served as an escalation point for critical customer issues and new customer onboarding processes and procedures.
• Partnered closely with offshore technical teams to verify critical issues were identified, fixed, tested, and delivered.
• Consistently met case goals while working automated tickets using Salesforce and internal systems.

Spearheaded technical support that spanned migration, interoperability, middleware, performance, and product issues for the PowerCampus software.

• Hosted workshops to define, summarize, and agree upon client conversion requirements. Executed business analysis and delivered end user training that was aligned with customer goals and objectives.
• Played a key role in testing and coordinated issues with clients to ensure a successful onboarding process.
• Effectively balanced multiple projects and assignments while meeting required deadlines. This included extensive travel throughout the United States and Bahamas, visiting clients throughout the duration of projects.