• Using Adobe XD, Adobe Illustrator and Adobe Photoshop, creating wireframes/mockups, user journey maps, sitemaps, storyboards, interactive prototypes and workflows for features to solve problems across the DAU site; using these deliverables to communicate with developers, stakeholders and users to ensure shared understanding of expectations.• Applying design principles, best practices and web development techniques to website content pages. Using HTML, JavaScript and CSS to troubleshoot content display problems for content owners.• Collaborating with stakeholders across DAU’s regions to define opportunities for redesigning the section of the site dedicated to Mission Assistance support. Creating highly detailed prototypes, sitemaps and concepts to facilitate discussions. Distilling stakeholder needs into requirements for implementation by developers.• Working with communications stakeholders to coordinate governance, procedures and guidance across the website, including information architecture and content creation guidance.• Leading user research efforts; determining user research objectives and writing user interview scripts and surveys for the DAU.edu site; moderating internal and external user research events and analyzing quantitative and qualitative research data to identify usability concerns.• Creating remote usability evaluations with Optimal Workshop, including card sorts, tree tests, surveys, and first-click evaluations to evaluate proposed navigation and users' mental models for content labels.• Communicating user research findings and recommendations to project management, stakeholders and the development team via written requirements, user stories, reports and presentations.• Evaluating Google Analytics, Qlik, user survey data and other metrics to understand user behavior and make requirements

• Providing user-centered design support for both internal efforts and Department of Defense contracts, primarily in missile defense software and in an agile environment• Creating low- and high-fidelity prototypes and wireframes for user events and requirement discussions with internal engineers• Creating thorough user interface and interaction design documentation specifications for developer implementation• Providing surge-support for research-focused tasks as needed, including facilitating user interviews and researchevents, writing research questions and usability tests, and analyzing user research data to identify requirements and recommendations• Video production support as needed for various user experience projects, including audio/video editing and 3D modeling

• Analyzed Google Analytics data for its.unc.edu and analyzed, reported and graphed Qualtrics survey feedback about the site• Investigated information architecture of its.unc.edu through a variety of means, including card sorting and a content inventory• Migrated websites to a WordPress environment and provided customer support for this environment, including plugin testing• Wrote HTML, CSS, PHP and other code for additional projects as needed; utilized a Git version control system to maintain code

• Assisted customers with questions about computers, mobile devices, cables and other technological devices we carry• Fulfilled orders of and answered questions about software and machines and their functionality• Aided new staff in learning about sales policies and processes

• Assisted full-time staff in handling tickets and help requests from School of Government staff and faculty• Imaged new computers for staff and faculty and assisted in deploying them• Set up peripherals, installed software and handled the setup of other technological equipment as needed

* Met with University members and affiliates to discuss requirements for websites centered around digital collections* Wireframed suggested ideas for themes built using the Omeka web platform* Implemented these ideas through HTML, CSS and PHP, using subversion to maintain repositories of code in a LAMP-based environment

* Created mock-ups for potential modifications to parts of the application called Rational, (now called Rational DOORS)* Evaluated existing interfaces as a fresh set of eyes and documented concerns for usability* Conducted remote and in-person usability tests* Offered usability recommendations based upon the results of these tests

• Wrote HTML and CSS for government client intranet websites based off-of designs• Constructed a map of client offices using the Google Maps API• Worked to make PDF documents and websites 508 compliant for government clients

• Conducted research on the usability of synchronization tools and analyzed their directionality• Aided with populating and writing HTML and CSS to style an online collection of synchronization tools• Assisted in developing interview questions to further our research.