Sharon Entwistle Email & Phone Number

Salford, England, United Kingdom

Managing a caseload of children and young people (0-25 years) who have SEND and require an EHC needs assessment or an Education, Health and Care Plan - supporting them to achieve the best possible outcomes.Ensuring that the statutory Education, Health and Care (EHC) needs assessment of children and young people is carried out within the framework of the Children & Families Act 2014 and the SEND Code of Practice and within the prescribed timescales. Produce and write high quality Education, Health and Care (EHC) Plans for children and young people from 0-25, ensuring compliance with the Children and Families Act 2014, the Equality Act 2010 and the SEND Code of Practice.Supporting parents, young people, EY settings, schools, colleges, social care and health colleagues to develop SMART outcomes for children and young people leading to appropriate preparing for adulthood pathways.Ensuring that the voice of the child and young person and parent is central to the assessment, planning and review process using person centred planning and co-production practices.Ensuring that EHCPs are updated following a review within the statutory timelines. Supporting parents and young people with good quality information on the EHCP process and sign post to others including SENDIASS/Parents forum if parents require more specific information and support

Ibm

• Growth of the contract in terms of identifying increased revenue potential and increasing profitability.• Support mid-term renewal and reconciliation Hardware and Software • Management of inventory, third Party Vendors and contracts.• Management of change through the internal Bid Process for service delivery implementation purposes.• Responsibility for Customer Satisfaction within contracted service delivery• Cost management. • Management of the relationship and performance of the service suppliers.• Management of and guidance with the working practices within the Customer team.• Feedback (improvements) to Solution Design process.• To own the overall P&L for respective accounts.• Act as a single point of contact for all Service and Commercial issues/concerns/requirements.• Ensure Customer Satisfaction is met and exceeded.• Responsibility for delivery of the IBM contract to the scope• Ensure SLAs and KPIs are constantly met and exceeded.• Manage, track and report on any SLA failures and provide action plan to customer where required.• Produce Service Reports and present them at regular review meetings at customer sites.

• Maintaining Customer Satisfaction by the effective deployment of process, tools and development. • Worked with customer leads to deliver contracted service and meet business needs. This included travelling to customer locations, as well as working remotely, analysing requirements and helping create solution proposals for customer approval. • Led and facilitated workshops and client meetings.• Created Education and process documents.• Implementation of new contracts, including project management and User acceptance Testing.• Liaised with colleagues throughout Europe, Middle East & Africa to ensure smooth deployment of new contracts/processes.• Communicated changes to process using Lotus Notes, Microsoft Power Point and Excel plus Proquis All Clear.• Acted as deployment lead on a number of projects involving a multinational team.• Facilitate monthly meetings with Management to ensure alignment with strategic Business directives.• Received Excellence Award in 2006/7 as a recognition of work done.• Ensure common and consistent deployment of Global processes, to increase efficiency and reduce overall costs

• Supervise, guide and assist the Resource Schedulers to provide effective and efficient management of resource required to deliver hardware maintenance and associated services to IBM’s client.• Mentoring and coaching the Resource Schedulers, as a team and individually as appropriate.• Managing out-of-line situations and dealing with customer complaints through to a resolution.• Implemented and generated improvements in accordance with processes and TSRO requirements.• Maintaining professional skills in line with business requirements.• Single point of contact (SPOC) for a number of High profile accounts/Clients.• Liaise with management to improve and maintain client service levels.• Ensure that the centre is staffed to the required levels by optimum use of resource.• Delegate work each week and ensure that each team member has the required skills.• Provided 24 x 7 support.• Ensure and maintain effective and proactive communications with clients, engineers, Call Centre, Front Office and Management.• Received Excellence award in 2004 and 2005 as recognition of work done. • Deputised for Centre Manager.

A Levels, English Literature (British And Commonwealth) & Sociology

G.C.S.E, Mathematics, English, French Etc