• Assisted in tech integrations enhancing customer service capabilities and satisfaction levels, aligning with strategic workforce planning• Conducted comprehensive audits to ensure accuracy and compliance for operational efficiency • Developed and implemented comprehensive training programs focused on elevating team performance and customer service skills• Fostered a culture of continuous improvement and innovation, resulting in improved service recovery procedures and customer satisfaction, demonstrating alignment with the role's emphasis on enhancing quality strategy.• Led cross-functional teams to achieve unified goals, showcasing the ability to collaborate and communicate effectively with various departments and business partners

• Prepared detailed reports quarterly for patient service coordinators to enhance patient satisfaction and clinic efficiencies • Developed the company’s compliance measures by maintaining filing systems for HIPPA • Assisted with front desk administrative duties and supported management and the leadership team with handling and resolving issues• Oversee daily management and administrate operations to provide comprehensive support to the executive team • Develop, document, and implement HIM strategy consistent with customer expectations and regulatory requirements • Analyzed data to improve operations and strategy through processes utilizing project life cycle tools• Analyzing and audit medical billing practices using working knowledge of state regulations• Led the implementation of EHR systems across all clinics, resulting in improve patient outcomes and reduced administrative burden• Develop, deliver, and review new training content to enhance team skills and knowledge in healthcare management and patient care delivery• Oversaw the development of project deliverables, ensuring that they met quality standards and regulatory requirements • Conducted regular audits of medical records, billing processes, and clinical workflows to identify areas for improvement and ensure compliance

• Ensured implementation and monitoring of best practice approaches and innovations to better address member needs across the continuum of care • Led and supported multiple medical professionals with implementing new systems and reviewing of medical records actively engaging goals through strategic partnership• Used computer software (Medik) to admit and discharge patients, coordinate follow-up appointments, and refer patients to specialists as needed • Assisted with expense tracking, accounts payables, and accounts receivables, reducing billing errors • Confirmed appointments prior to arrival and booked follow up appointments, and managed company calendars, coordinate meetings, and appointments• Effectively manages implementation team dynamics and provides direction/coaching to team members ensuring success of the overall implementation process

• Engaged with other key business areas and act as a liaison to drive effective communication and collaboration to identify needs and engage in high quality care • Signpost to the Feedback and Complaints Team through WordPress that supports the feedback and experiences of patients • Coordinated internship and volunteer programs for students in high school seeking clinical work in the facility • Developed multiple clinic outreach locations with hospital partners in order to increase access for specialty services • Collaborates on review, analysis and development of client-specific strategies and solutions to improve implementation timelines and quality

o Helped children develop habits of caring for hygiene and cleanlinesso Observed and monitored play activitieso Prepared nourishing meals and snackso Transported the children to and sport events and practiceso Created a fun, secure, inspiring and comfortable environment.o Communicated with parents about daily activities and behaviors.

o Promoted good behaviors by using the positive reinforcement method.o Maintained daily records of children's individual activities, behaviors, meals and naps.o Helped children reach milestones in the area of self-care.o Communicated with parents about behavior issues such as screaming, fighting, destruction of property, etc.o Kept center clean, sanitized, neat and organized

o Provided quality food service o Managed multiple priorities in a fast-paced environment and monitored dining area to ensure positive experience for guestso Ensure the Guest feels important and welcome in the restauranto Applied positive suggestive sales approach regarding the menu to guide guests