I manage a team of four Client Relations Associates and a Sales Operations Analyst who are responsible for all client service needs from initiation of orders, to inventory evaluation, to processing and follow up. As an operational leader, I work cross functionally with IT, Distribution and Supply Chain to build efficiencies across the sales cycle to successfully manage the fulfillment of customer expectations and reduce financial claims for failure to supply. • Commercial SAP SME• Work with over 100 customers including wholesalers, distributors, chains, mail order and government distributors• Manage the processing of 1,500 orders per month on average, equating to approximately $100M in gross sales • Monitor orders daily to assess and allocate order fulfillment versus expected demand to avoid/reduce failure to supply (FTS) penalties. • Work with Marketing and Finance on forecasting for quarter end and year end expectations• SME for serialization requirements for DSCSA, currently working on project to meet the next requirement for sending all serialized data to customers proactively (due date November 2023)• Assist Marketing in the launch of new products by making sure the products are set up correctly and shipping according to forecast• Work with IT to develop system efficiencies and process improvement• Provide annual distribution data for the Regulatory Department on all ANDAs; provide quarterly and monthly distribution data for our partnered products; provide quarterly distribution data on our controlled substances to our DEA team• Ensure compliance with state and DEA licensing• Work with Supply Chain and Product Management to assess inventory levels across all products to determine allocations when needed• Assist Finance in researching the validity of failure to supply claims• Provide Internal and External Audit with all required documentation

Managed a team of five in Client and Sales Operations. To encourage retention of good employees, created three levels within Client Relations: CRA I (Client Relations Associate), CRA II and Senior CRA to provide a career path and the opportunity to take on more responsibility. Created three new positions in Sales Operations to offer an alternative path in career development: Client and Sales Operations Analyst, Sales Operations Analyst and Senior Sales Operations Analyst, all of which bridge the skills learned as a Client Relations Associate while moving into a more analytical role in order monitoring, pricing and product management. Commercial SME for serialization. Worked with internal serialization team and commercial customers to ensure that our ATTP (Advanced Track and Trace) system was tested and successfully implemented in September 2020, two months earlier than the federal requirement.

In addition to the tasks of the Supervisory position, managed a team of four Client Relations Associates, and an Order Monitoring Analyst. Responsible for monitoring department workload, assigning tasks, developing efficiencies within the workflow of order processing, and solving customer and technical issues. Cross-functional collaboration with Marketing, Supply Chain, Business Development, Finance, Shipping, Regulatory, Quality Assurance and Audit, to ensure the business is run efficiently and according to established SOPs for reporting purposes.

Supervised a team of six Customer Service Representatives, monitored department work load, assigned tasks and assisted in the daily operations of the department to ensure all orders were processed in an efficient and expedited manner which provided awarded excellent customer service. Daily monitoring of orders to assess and allocate actual orders versus expected demand to avoid/reduce failure to supply (FTS) penalties.SAP Integration Lead (November 2015-December 2017)Lannett Company acquired Kremers Urban Pharmaceuticals in 2015 and two years were spent preparing for the integration of our SAP systems. I was the project lead for Sales/Customer Service in the integration project, providing insight into the use of SAP and with recommendations to determine what the new SAP would look like. Live integration December 2017.

Pricing & Contracts:• Assisted Account Director with customer specific inquiries regarding pricing, deductions, or other outstanding open items. • Logged and tracked all inquiries in RFQ log.• Creation and validation of P&L’s for new product launches and pricing amendments. • Prepared pricing proposals to be sent to customers. • Created contract amendment forms for price changes in SAP, Revitas and iContracts. • Entered pricing into all pertinent systems and validated all changes. • Assisted in the RFP process • Worked with Customer Service to resolve any invoice pricing discrepancies. • Responsible for all market wide price changes and notifications• Researched competitor WAC’s and SWP’s Business Analytics:• Assisted Lannett Account Directors with the creation of business review decks for customer meetings and for industry conferences.• Developed ad hoc analysis for sales variances and trends as needed.• Pulled wholesaler inventory data out of Value Track as needed for analysis.• Created daily sales report.• Issued daily backorder report.• Created monthly/quarterly IMS market share data report.

My role enabled the sales team to focus on selling, rather than “preparing” to sell. In my first two years at Innovative, we experienced revenue growth of 12% and 21.4% in 2012 and 2013, respectively. We reached 32% growth in 2014 at the time I left the company.• Created and managed production of marketing collateral for both print and electronic media.• Collaborated and implemented original marketing campaigns.• Managed client/prospect database; created targeted prospect lists; ran reports to track activity and closed business.• Updated blog weekly with optimized content and relayed to social media.• Planned all educational seminar lunch events held for clients and prospects: found appropriate venues, created and emailed invitations, revised and edited Power Point presentations, obtained HRCI credit certificates, tracked attendance for future marketing.• Managed public relations activities including seminars, webinars, social events, industry association sponsorships, press releases, and public speaking opportunities for company executives. • Participated in weekly marketing strategy meetings with Senior Management and Consultants. • Assisted with content development for company website, and other print and online communications including research, writing and editing.