Sharon Foley (Morrow) Email & Phone Number

East Windsor, New Jersey, US

Trevose, Pennsylvania, US

• I manage a team of four Client Relations Associates and a Sales Operations Analyst who are responsible for all client service needs from initiation of orders, to inventory evaluation, to processing and follow up. As an.
• Commercial SAP SME
• Work with over 100 customers including wholesalers, distributors, chains, mail order and government distributors
• Manage the processing of 1,500 orders per month on average, equating to approximately $100M in gross sales
• Monitor orders daily to assess and allocate order fulfillment versus expected demand to avoid/reduce failure to supply (FTS) penalties.
• Work with Marketing and Finance on forecasting for quarter end and year end expectations

Trevose, Pennsylvania, US

Managed a team of five in Client and Sales Operations. To encourage retention of good employees, created three levels within Client Relations: CRA I (Client Relations Associate), CRA II and Senior CRA to provide a career path and the opportunity to take on more responsibility. Created three new positions in Sales Operations to offer an alternative path in.

Trevose, Pennsylvania, US

In addition to the tasks of the Supervisory position, managed a team of four Client Relations Associates, and an Order Monitoring Analyst. Responsible for monitoring department workload, assigning tasks, developing efficiencies within the workflow of order processing, and solving customer and technical issues. Cross-functional collaboration with Marketing.

Trevose, Pennsylvania, US

Supervised a team of six Customer Service Representatives, monitored department work load, assigned tasks and assisted in the daily operations of the department to ensure all orders were processed in an efficient and expedited manner which provided awarded excellent customer service. Daily monitoring of orders to assess and allocate actual orders versus.

Trevose, Pennsylvania, US

• Pricing & Contracts:
• Assisted Account Director with customer specific inquiries regarding pricing, deductions, or other outstanding open items.
• Logged and tracked all inquiries in RFQ log.
• Creation and validation of P&L’s for new product launches and pricing amendments.
• Prepared pricing proposals to be sent to customers.
• Created contract amendment forms for price changes in SAP, Revitas and iContracts.

Moorestown, NJ, US

• My role enabled the sales team to focus on selling, rather than “preparing” to sell. In my first two years at Innovative, we experienced revenue growth of 12% and 21.4% in 2012 and 2013, respectively. We reached 32%.
• Created and managed production of marketing collateral for both print and electronic media.
• Collaborated and implemented original marketing campaigns.
• Managed client/prospect database; created targeted prospect lists; ran reports to track activity and closed business.
• Updated blog weekly with optimized content and relayed to social media.
• Planned all educational seminar lunch events held for clients and prospects: found appropriate venues, created and emailed invitations, revised and edited Power Point presentations, obtained HRCI credit certificates.

Bachelor'S Degree, Finance, General

Bachelor Of Science Business Administration, Finance