Strengthen and develop meal service program for Our House by improving communications with donors, volunteers, agency partners, other non-profits, and local businesses. Specifically I: Manage 52 volunteer groups that provide monthly meals for Our House clients. Use Salsa CRM to track volunteer hours and donations. Maintain food pantry inventory. Coordinate in-kind donations from local businesses. Partner with other non-profits to reduce food waste. Recruit new volunteer meal providers. Communicate regularly with all meal providers to ensure schedules, follow-up on volunteer experiences. Update Housing Program meal provider calendar as necessary. Respond to all volunteer calls and applications within 24 hours. Work with other Our House programs to ensure all food/meal service needs are met. Assist with Our House fundraising events.Significant accomplishments in 2020: Developed system to track volunteer hours for meal providers. Developed meal planning guide and food service safety guidelines for COVID-19.

Lead communications efforts for Washington State Ferries' largest construction projects to include Seattle's Colman Dock and the Mukilteo Multimodal Terminal Projects.  Developed communications plans and strategies for the Colman Dock and Mukilteo Construction Projects.  Collaborated with teams of consultants, employees, and project contractors.  Served as a high-level advisor to WSF's senior leadership  Lead, mentored, and managed communication project teams.  Served as primary liaison for external stakeholders and the public.  Provided support to the Director of Government Relations.  Worked closely with the Director of Communications in effective media messaging. In addition to creating and implementing communications plans for WSF's major construction projects, I also supported crisis communications, social media, and stakeholder outreach for events.

Responsible for operation and oversight of the Sammamish's comprehensive Communications Program, which included: City website Media relations SharePoint-based intranet for internal communications Weekly e-newsletter Connect Sammamish digital community engagement platform GovDelivery e-mail blasts Emergency communications Five social media accounts My Sammamish app Annual residents guideIn addition, I oversaw a $370K budget, assisted with public outreach planning and training for City departments, support City and local special events and projects, act as liaison with Chamber of Commerce, coordinated responses to public queries/complaints, staff the Healthy Communities Coalition, and supported City Councilors as needed.Significant accomplishments: Developed and implemented internal/external communications plans after a Citywide ransomware attack; Provided emergency communications throughout a series of snow storms; Increased the number of followers on City’s Facebook page by 20%; Doubled City’s average Facebook post reach; Restarted City’s digital newsletter and increased frequency from monthly to weekly.  Launched Connect Sammamish online community engagement tool Expanded use of SeeClickFix app from a Public Works reporting tool to a full City app.

Conceived, wrote and edited articles, scripts, talking points for district-wide communications and community engagement efforts including media relations, public meetings, newsletter, digital communications, social media, and website. Additionally, served as speechwriter for District Commander and provided photography for events. Worked with graphic design staff to create products to support District messaging. Significant accomplishments: Organized John Day Lock and Dam 50th Anniversary Celebration Participated in Multnomah County Drainage District full scale emergency flood exercise as PIO.

Oversaw all city communications, including internal and external, media relations, monthly newsletter, digital communications/social media, website and intranet design and content management, graphic design, construction outreach, and special events for Tigard, Oregon's 12th largest city. Supervised staff of four; lead 7-member cross-departmental Strategic Communications Team; managed a $600,000+ budget. Special Projects:- Wrote and produced "Tigard On!" and "Tigardians of the Galaxy" presentations for Tigard's 2018 and 2017 State of the City events.- Clarity Award winner - for creating clear. compelling government communications.- Produced and directed Beauty and the Budget video about funding Tigard parks.- Wrote and produced "Your City in 60" video series to explain city services and financing.- Conceived and facilitated Budget and Brews events to start community conversations about city funding.- Organized and facilitated "We're Getting Engaged" session on community engagement tools and techniques for League of Oregon Cities' 2017 conference in Portland, Oregon.- Wrote and produced video for Tigard's 2016 Gas Tax Measure

Managed community engagement/public involvement projects and activities, and provided support, training, and direction to the city’s 11 formally recognized Neighborhood Association Committees (NACs), which were made up of volunteers.  Communicated and coordinated with staff of other departments, volunteers, the public, and other agencies to solve neighborhood identified problems with the goal to improve communication and collaboration between city government, neighborhoods and the larger community.  Recruited, trained, and retained volunteers and assisted with the coordination of volunteer projects.  Coordinated, promoted and managed a variety of projects and events sponsored by both the city and NACs to promote public participation and build strong partnerships throughout the city.  Developed marketing materials, including website, direct mail, social media and earned media opportunities.  Wrote speeches and opinion pieces for Beaverton Mayor Denny Doyle. Managed a $30,000 Neighborhood Matching Grant Program.

Developed and maintained a proactive communications program - including media relations, public affairs, marketing, safety, and customer service policies - for the Atlanta Streetcar. Implemented strategies for working with local media, using social media, and reaching out to connect with business communities and downtown residents. Collaborated with partner agencies (MARTA and the Atlanta Downtown Improvement District) to develop outreach messages and materials, and public safety outreach campaign. Established and maintained relationships with media, state agencies, special interest groups, and community organizations to help keep the public informed about the Atlanta Streetcar. Reviewed and approved all media, marketing, and safety outreach materials related to the streetcar. Provided advice, training, and support to Atlanta Streetcar leadership team in developing public affairs activities to achieve project goals. Wrote speeches, talking points, fact sheets, op-eds, web copy, and news releases. Spokesperson for the Atlanta Streetcar.- Managed a $50,000 budget for advertising and safety outreach- Wrote and won a $20,000 grant from Operation Lifesaver for safety outreach program

Developed public outreach materials and conducted external outreach/educational programs about highway transportation projects throughout Monterey County. Served as media spokesperson for the agency on highway construction and maintenance projects; wrote speeches, press releases, opinion pieces, and presentation materials for Monterey County Commissioners. Acted as liaison between California Department of Transportation and public. Coordinated events for ceremonies (groundbreakings, ribbon-cuttings, etc.) Developed and maintained outreach tools, including social media platforms; provided copy and photographs for website, brochures, social media sites, presentations. Spoke with community groups about transportation projects in Monterey County.

As the Home Energy Specialist for AMBAG's Energy Watch program I helped residents in Monterey, Santa Cruz, and San Benito Counties save money on their energy bills by promoting and providing free home energy surveys. I developed marketing and communications materials for the Residential Energy Watch program - this included designing print ads, writing copy for radio spots, writing press releases, updating website information, and using social media tools to promote the free home energy surveys. In conducting the free home energy surveys I worked with clients to identify where their energy dollars are going, and discuss no-or-low cost steps they can take to increase energy efficiency and save money – while reducing their greenhouse gas emissions. This included interviewing clients, conducting home inspections, and showing them how to do basic improvements to help them save money on their energy bills.In addition, I used Microsoft Word and Excel to document the home surveys and account for the time and materials expended on each survey. I also did research and follow up with clients to provide information about any specific questions they had.

As an AmeriCorps*VISTA I built the capacity of the organization through community outreach - writing and updating the strategic communications plan; using electronic and social media to engage and activate volunteers; and managing a mini-grant program for the 9/11 National Day of Service and Remembrance. In addition, I reviewed grants, spoke to community groups about volunteer opportunities, updated the organization's Web page, administered the Oregon Volunteers Facebook page, used social media tools to monitor what was being published or posted on topics of interest to Oregon Volunteers, wrote e-newsletter messages, wrote op-eds for Commissioners, served as a member of the State Committee on Volunteerism, provided communications counsel to staff and committee members, wrote press releases, and conducted media training for AmeriCorps members.

Spokesperson for Pacific Gas and Electric Company (PG&E) utility operations in the Los Padres Region and Diablo Canyon Power Plant. Responded to media and public queries; planned and organized promotional and press events; prepared news releases, fact sheets, op-ed pieces and background materials; conducted media tours; and promoted good news stories about PG&E personnel with local media.Managed all internal communications for Diablo Canyon; coordinated all facets of employee communications including weekly print newsletter and online updates. Planned and coordinated weekly leadership meetings, quarterly Plant Update Meetings, and annual All Employee meeting. Facilitated meetings between plant officers and personnel. Prepared briefings, talking points, written communications for Officers and Directors. Facilitated Crucial Conversations training for conflict resolution.Emergency Public Information Manager for plant Emergency Response Organization (ERO). Participated in all ERO drills and exercises as spokesperson; managed records of the training and qualifications for PG&E news personnel; provided coaching / training for technical spokespersons.Recruited, hired and supervised employees and contractors.

Agency spokesperson, on-call 24-hours a day for rail incidents throughout five-county service area; responded to media and public queries about operations, promotions, incident investigations, history; planned and organized press conferences and events; conducted press briefings and interviews; prepared news releases, fact sheets, op-ed pieces and background materials; wrote speeches and talking points for Chief Executive Officer and Board Members; wrote articles for monthly newsletter; coordinated special events for the SCRRA's five member agencies.

Provided guidance to field Public Information Officers in seven states and acted as a liaison between INS Headquarters Public Affairs, in Washington, D.C., and the field. Provided information and answered queries about INS functions, activities, programs and regulations; conducted press conferences and interviews with local, national, and international news media; prepared news releases, fact sheets, letters to the editor, and background materials; and wrote speeches for the Western Region Director.Editor of INSWEST newsletter: Wrote and edited articles for publication, designed layout, and worked closely with the Government Printing Office and contractors. Instructor for "Dealing with the Media" course at the INS' Leadership Development Center.

Responded to requests for information from the news media, general public, and various special interest groups about supply management, contracting, facility closures, reorganizations, environmental concerns, personnel issues, Bosnia Bulk Donations Program, and Partners In Education project. Arranged media interviews with senior DLA officials. Speechwriter for agency directors and deputy directors. Editor of DIMENSIONS, bi-monthly magazine. Conducted media training with senior DLA executives.

Analyzed proposed multi-media projects to determine best method of presentation. Wrote, edited and produced multi-media programs for in-house TV system. Wrote copy for marketing brochures. Planned, coordinated and conducted photography assignments.

Wrote and produced multimedia programs for U.S. Army Recruiting Support Command, and speeches for Army commemorative events. Researched scientific data and historical records; worked with technical experts.