Create blended learning for clients, including:• eLearning courses (several softwares)• Classroom training, with Instructor and Participant Guides, Activities• WebinarsPromote virtual team tools: Skype, webinar meetings, SharePoint

Designed and created courses for international online universities, through PhD level.• As Instructional Designer created over 40 graduate level courses in eCollege and Blackboard using Dreamweaver.• Created 15 Captivate Tutorials for Walden Online Writing Center and Walden University for Research Quality.• Served as Committee Chairman for Engagement Committee by creating and supporting monthly employee events.• Worked with Director to support annual training conference for Course Developers and Instructional Designers.• Served on ADA Compliance Committee, making recommendations for implementation.

Designed and created eLearning courses and webinars for the world’s largest international credit union with 7,000 employees.• eLearning Instructional Designer creating courses for knowledge, new systems, and regulatory compliance.• Designed the entire design and production process for Navy Federal HR eLearning. Created process flow chart, master design document, and other forms and checklists.• Served as backup for SumTotal LMS Administration. • Awarded SLE (Synchronous Learning Expert) with expertise in designing, facilitating, and producing webinars. Used WebEx, Adobe Connect, Blackboard. • Webinars: Designed Instructor Guides and Participant Guides for webinars, including management/career training.

Trainer: Facilitated training within the organization of 60 employees located throughout the US.• As Instructional Designer created online courses for physicians, nurses, and medical technicians. Project Management of entire process, needs analysis, estimate of hours/effort/resources, contract negotiation, contract management, client relationship management, project management, SME management, vendor management, instructional design, programming, post evaluation, WebMentor LMS administration, and Help Desk. • Member of team that created LabUniversity, including Lab Director Program: Nine courses, 27 CME/CEUs, best-selling educational product at COLA for physicians and medical technologists. • Project management for Quality Management Systems Online Program: sixteen courses, 22.5 CEUs, including courses about Process Improvement, Control, and Flowcharting.• HEIDIS: Created a nine-hour eLearning program for nurses performing chart reviews.• As Trainer provided internal onboarding for new employees, and professional development training. • Implemented Lab Surveyor Training, four weeks of classroom training and three weeks in the field.• As Operations Administrator directed special projects for COO: Disaster Recovery Program, Emergency Preparedness Program, Safety Program, and Cost Busters. Direct Report to CEO, COO, VP of IT, and VP of HR.• As a member of Leadership Team, participated in five-year strategic planning and implementation.• As member of ISO Team: Developed quality plan, policies, processes, procedures, work instructions, attended a week of classroom training to be an ISO Auditor.

Created training programs for national medical malpractice insurance of 550 employees in 7 office locations, and 50 field staff.•In Claims as Supervisor of Data Unit, then Payment Unit, and then Administrative Unit. • In IT: As Management Analyst, Senior Management Analyst determined system requirements for new mainframe Underwriting and Claims Systems, conducted testing, provided company-wide computer training and manuals. Responsible for IT Training (staff of 60). Created training manuals, installed software in hospitals participating in pilot testing. • For new Claims and Underwriting Systems, a two-year project, developed User Requirements, Programming Specs, Testing Methodology; reduced processing time and improved accuracy.• Provided Project Management for Computer Training for 550 employees in 7 Offices and Field. Included Windows, 3 different email systems over time, Lotus Notes databases, VPN, docking stations, Word, Excel, etc.• Participated in design MicroPERTS ™, a Risk Management software for hospitals. • Performed Workflow Analyses for other departments. • Designed and conducted nine-hour class for users of User Query.• In HR: As Senior Training Specialist, responsible for all computer/laptop/VPN training.• Created Company Manuals (Procedures, Training): Numerous, samples available.• Designed and facilitated courses on insurance topics.• Presented Total Quality Management Training.• Facilitated Career Management Program • Facilitated Kaset Customer Service training • Facilitated Zenger-Miller training (certified for Management, Leadership, Team Building, Coaching and Mentoring courses).• Conducted other classroom training: Change Management, Listening, Questioning, Conflict Management.• Responsible for needs analysis, instructional design, planning, scheduling, and training. Contractor administration, and evaluation.