Responsible for successful global (FTSE 100) partnership management of ~40 accounts (ARR $25+m)Retain, grow and drive innovation toward IoT/digital transformation product setsAdvise, guide, provide business solutions through comprehensive evaluation of customers' current and upcoming challenges Create, develop, implement and maintain governance methodologies and monitoring to ensure maximum effectiveness of partnership ventures and opportunities

Retention and growth for portfolio of 15+ Fortune 500 companies with annual revenue of $6m+. Achieved 126% of revenue target and 102% of TCV target (FY15/16). Transitioned to Tangoe following Vodafone-Tangoe agreement announced April 2, 2016.

Overseeing operational and business process consultancy within the UK and EMEA.

Provided project and change management for a number of projects ranging from the build of an outdoor production vehicle (the largest in Europe) to relocation of SIS corporate headquarters.

Successfully merged two acquired companies’ financial systems processes to provide ‘single’ standard and defined/implemented financial and operational processes and procedures, leading to a reduction in debt from £700k to £150k and a reduction in supplier costs by 7%

Strategic consulting, including solution design and business outcome realisation, change management, education, facilitation, analysis and continuous improvement

Established/implemented an online 'information kiosk' for best practice, creating 'single point of reference' for project support, customer presentations, bid assistance, and training Held board-level role (Best Practice Subject Matter Expert) within strategic Change ProgramProvided key inputs to strategic planning (implementation strategy and plan, KPI baselining, communication plan, stakeholder strategy) significantly impacting stakeholder awareness and buy-in Modeled and mapped business processes (Triaster Process Navigator and Visio)Managed major change program in the absence of program and project management; ensured sucessful early/on-budget delivery Designed and developed a 'company-first' Service Catalog of services Contributor/reviewer of British Standards Institute series of books (BS15000 series)Authored sales collateral, allowing rapid and accurate response to bids, RFxProvided internal and external consultancy (readiness and gap analyses) for alignment with ISO/IEC20000

Advice and guidance Best Practice Service Management processesSME for ITIL and Service Management

Effectively managed service transition for existing global customer during M&A Acquired service contracts with new entities, recovering lost revenue due to break-upInstalled senior delivery personnel to deliver multiple IT servicesImplemented Service Improvement Plan, improved customer Perception Ratings by 10%, reduced Service Credit payments by 32%, and exceeded sales targets by 7%, within the first year Negotiated, constructed and amended contracts and service level agreementsIdentified clients' service requirements through consultation and ensured subsequent implementationOwned and managed financial overview of accounts in excess of £4m per annumManaged development and roll-out of critical business processes

Ensured successful, high-quality delivery of IT services to global clients, (TCV: £5m per annum)Monitored contracts and service level agreements against contracted service delivery and ensured regular contract change reviewsManaged internal costs to divisional targetsKey sponsor for internal Service Management development group to EMEA-level directors

Ensured successful, high-quality delivery of IT services to Local Government and retail clients Negotiated, constructed and amended contracts and service level agreements Increased revenue through identification of new opportunitiesManaged client accounts (P&L) to exceed assigned targetsSelected as one of 30 (out of a field of 250) Service Management 'High Flyers'Member of several executive committees responsible for implementing corporate-wide changes

Responsible for successful delivery of IT services to Local Government and commercial clients with diverse needs and constraints