Sharon Hearn Email & Phone Number

San Antonio, Texas, United States

Designed test scripts using SILK Central software to manage testing Automated Records Management System Legacy Conversion (ARMS-LC) system for the United States Air Force. Master Personnel Record Group (MPRG) for all AF Active Duty, Guard, and Reserve members and Military Human Resource Record (MHRR) for AF retirees and separated members. • Ensure documentation is updated based on the new user requirements.• Develops, maintains, and upgrade test scripts.• Analyze CRs.• Attended backlog refinement meeting with product owners and developers.• Attend daily scrum.

San Antonio, Texas, United States

Coordinated test execution and test resources on various platforms with different devices.Executed effective tests based on project and product manager input.Discovered defects in code or design flaws before launch.Created test cases and test scenarios from high level requirements and design specifications.Identified potential issues before deployment into production environments.Worked closely with project managers, product owners or government Leads to discuss project status and any potential issues that may arise. Familiar with software quality assurance best practices such as debugging, security analysis, etc. Read test scripts and scenarios to perform effective tests on software products, ensuring they’re fit for user use. Understands the development life cycle and project management processes.

Allen,Tx

Responsible for development of Test plans, test cases for IT system enhancements that align business goals, IT Initiatives, and technology considerations. Work on projects supporting the Field Operations Portfolio for residential and commercial projects,which consists of efforts that affect Assignment, Dispatch, and Provisioning of various product offers.

Richardson, Texas

Conversion project related to Frontier’s purchase of Verizon’s existing land lines. The project validated data files received from Verizon with existing customer account data to ensure all the account information mapped and formatted correctly into the Frontier test environment front-end system DPI.- Participated in the planning of the Verzion conversion project, working closely with the project manager and business users- Lead user acceptance testing and provided feedback to project manager and developers - Created defects for issues found during validation of data files received from Verizon(contract via TSRI Consulting)

Coppell, Texas

Interviewed and selected for each engagement by business process outsourcing clients of IBM Clients: Lowes Corporation, Staples Corporation, Oncor Electric Delivery, Xcel Energy, and NiSource Energy Company Projects Areas: Human Resources, Timekeeping, Payroll, and Point of SalePositions: Test Lead, Test Coordinator, Environmental Access Coordinator, and Quality Assurance Tester- Lead a six-member remote testing team, served as liaison with the development team and oversaw integration, functional, regression, and end-to-end testing - Managed daily and weekly status reports to provided up-to-date progress on execution, defects, and planning activities- Developed high-level test cases and plans, analyzed business requirements and functional specifications, and provided technical designs using HP Quality Center and Waterfall/Agile methodologies- Developed manual test scripts for system and functionality testing, and executed high-level test scenarios from detailed business requirements to POS system upgrades- Identifying test data used to create requirements and test plans- Resolved trouble tickets, and testing as well as defect resolution for retest fix, testing in multiple environments, triage data, and identification - Validated defects and performed testing on company rewards and coupons to ensure accurate end-of-sales calculations - Executed all testing phases, including functional, system integration, and user acceptance testing

Richardson, Tx

Project involved Service Testing Service Delivery Platform to provision IP, high-speed internet access, wireless internet, internet protocol television, and consumer VoIP throughout system set-up, interface, product test phases. Extensive use of Waterfall methodology.- Collaborated with development team and project managers to identify end-user needs, document business requirements, develop functional requirement specifications, and complete high-level designs- Managed accurate defect tracking, escalation, and reporting while simultaneously correcting troubled tickets and testing issues - Conducted root cause analysis of identified defects, thus providing development teams with data for issue resolution - Analyzed business requirements, functional specifications, and technical designs to develop detailed test plans, test scenarios, and test cases - Collaborated with subject matter experts and project managers in defining project scope and objectives- Assisted in the system implementation and enhancements by performing system, regression, integration, performance, and user acceptance testing

Grapevine, Tx

- Responsible for the development of the test plan.- Created test scenarios and test cases form the business requirements; organized and compiled test plan documentation.- Managed the full life cycle of complex communication systems.- Performed system, regression, integration, and user acceptance testing.- Retested defects.Previous positions include Billing Representative and Accounts Payable Representative

Business, Management, Marketing, And Related Support Services

It Project Management Certifications, It Project Management

Certifications, ITILv3 Foundation (ITSM), Professional Scrum Master (PSM1 Agile), LSSG, CorBit5,