Sharon Hoffmann Email & Phone Number

Detroit, MI, US

Chelsea, MI, US

Lansing, MI, US

Lansing, MI, US

Ann Arbor, Michigan, US

• Managed a pipeline of 100-200 loans from submission to funding.
• Effectively worked in a high-paced environments under multiple managers and workedsuccessfully through numerous process changes.
• At the end of 2021, I hit the highest funding number on my team, the same month I had oneof the lowest turn times from approval to closing. Prior to this, my busiest funding monthwas 198 loans.
• Collaborated with other departments, including underwriting, condo, flood, funding andclosing, to quickly resolve issues, and bring the loan to the closing table.
• Effectively managed relationships with anywhere from 5 to 40 accounts, periodicallytouching base and moving loans through the loan process efficiently.
• Nurtured customer relationships and collaborated with other team members to efficientlymove loans from approval to closing.

Chicago, IL, US

• Researched and clarified underwriting guidelines for all products, channels, including government, state housing and conventional products.
• Assisted with interpretation of automated underwriting findings.
• Investigated income, credit, ratio, collateral, and asset related scenarios and conditions.
• Monitored trends and developed new policies based on best practices.
• Trained and mentored client service representatives.☆Nominated for a Wow award for answering questions providing resources to my team.

Ann Arbor, MI, US

• Fielded questions from co-workers on underwriting-related questions.
• Provided assistance to brokers and branches to move loans closer to the closing table.
• Facilitated a smooth loan process from submission, registration and underwriting to closing. ☆Collaborated with the training team to create "The Art of Customer Service" training.

Ann Arbor, MI, US

• Assisted brokers and branches with underwriting-related questions and scenarios.
• Answered phone calls and e-mails from loan officers and processors for branches and wholesale brokers, within quoted turn times.
• Researched and clarified underwriting guidelines in multiple channels and for various product types. ☆Consistently met department goals for timeliness, call volume and accuracy.

• Supervised, trained, and mentored five customer service representatives, assisting brokers and settlement agents with closing-related questions; provided performance evaluations.
• Collaborated with pre-funding, broker web, underwriting, and closing managers to expedite pre-funding reviews and closing document preparation.☆Developed and implemented a CSR checklist to formalize performance review.

• MOAI/Broker Web Customer Service
• Oversaw, trained and developed team of 10-12 customer service representatives who answered questions regarding website functionality.
• Coordinated with IT to resolve website problems and assisted with new code rollout for website.
• Collaborated with other managers to ensure policies and procedures were updated to reflect best practices. Collaborated with IT on website updates.
• Assisted with the transition from Abn Amro Mtg. to CitiMortgage.

Amsterdam, NL

Assisted management, team and customers with website support. Point of contact for troubleshooting issues.

Rosemont, Illinois, US

Managed a team of customer servuce representatives who handled emergency closing issues, nationally.

Rosemont, Illinois, US

Closing Document Preparer and Team Support.

Bachelor Of Business Administration - Bba, Finance, General

Education record