• Guided by department goals and objectives, exercised latitude in determining objectives and approaches to projects. Lead multiple medium sized projects and technical scope of project.• Provided workable solutions and strategic thinking that overcame a diversity of issues experienced by users of desktop computers, notebooks, Windows platforms, LANS, and servers.• Provided phone/email/Remote 24 x 7, 3rd/4th and Executive level support for Business Critical environment. Handled BAU End-User support and escalated problems that eluded other support tiers.• Played a key role in a wide range of business critical, process improvement and technology driven projects from the application development phase, packaging, installation, UAT Testing, Pilot process through to production support.• Collaborated with internal and external IT Teams to mitigated application development, deployment, compatibility and interoperability issues.• Solves unique problems through evaluative judgment/precedent, (for example; memory management, networking APIs, and security and cryptography APIs, DNS, Hardware BIOS/Firmware, MS security patches, 3rd party applications, Virus protections, PCI compliance and complex Web based UI data intensive application).• Collaborated with team members to set Desktop environment standards for security and operability, in the imaging process and GPOs Participated in ongoing evaluation and analysis of new technology, defining corporate standards for Windows OS and Internet Explorer Security and Standards and Internet Explorer Security and Standards, VPN, Virus Protection and various other enterprise applications• Created a comprehensive repository of VBscript and PowerShell to support the automation of tasks.• Mentored staff members to fill knowledge gaps. Documented processes to improve support. Created IT Knowledge base articles.

Application packaging, scripting. Top level support for level 17 and above Executives. SMS Administration/ SQL Database Administration, Exchange administrator. Application packager, patch, hotfix distribution. Product investigation evaluation and implementation.Handled escalations from 1st and 2nd level from Executive Support Help Desk. Covered all areas, application, network, TCP/IP configuration, Remote Access, etc. Administer and maintain NT domain user accounts, local and global groups, server shares, and all aspects of NT administration.

Install troubleshoot and maintain all PC and MAC desktop and Appletalk network, software LAN server software, client server applications. etc. Set standards for Desktop/Server configuration. Trained Specialist on PC / MAC OS. Test and analyzed hardware and client server applications. Supported, maintained SQL ( Airfone client server application databases), Exchange, supported/maintained Novel LAN administration Server.