Sharon J Lynch Email & Phone Number

I offer advanced skills with over 20 years of experience in call center operations, training and leading cross functional teams. I am an energetic driven leader who strives to develop and motivate others to achieve up to their highest potential while achieving job satisfaction.> DISC Personality AssessmentStyle I (Influence) Outgoing, Enthusiastic, Optimistic, High - Spirited and Lively> Gallup Strength Finders personality assessmentTop Five Strengths ContextRelatorAchieverIndividualizationLearnerAchievements-driven and highly skilled professional with hands-on experience in leading key learning and development program/project management operations. Solid expertise in improving organizational efficiency, by optimizing existing operations, and ensuring program success. Stellar record of strengthening the organization’s relationship with key partners SLAs from 80% to 95%. History of significantly reducing processing time and boosting staff productivity with a track record of hiring and coaching associates, as well as leading large-scale teams up to 90 members. Proven success in spearheading numerous interview sessions and leadership classes to develop future leaders in the organization.

Listed skills include Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, and 7 others.