Sharon Joseph Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

Greater Ottawa Metropolitan Area

Sharon Joseph is a speaker, founder and executive coach who has worked in the technology sector and learning management industry for 35 years. As a natural leader, problem solver and humourist, Sharon leverages the Conscious Connection methodology to build empathetic and compassionate leaders which are critical skills required to lead in the current.

Canada

- Responsible for scheduling, planning, and controlling the software's development and delivery process. - Responsible for the Release Management lifecycle involving the stages such as scheduling the release, coordinating between teams, key partners and vendors and deployment of release as per the schedule and within budget. - Released the software after.

Ottawa, Ontario, Canada

- Responsible for providing oversight to the day-to-day running and optimization of the Information Technology (IT) infrastructure, networks and applications to enable IT services. - As a technical subject matter expert, in close collaboration with the partners, provides quality assurance regarding ongoing IT infrastructure, application and network.

Moncton NB

• Responsible for scheduling, coordinating and managing releases for multiple applications and services across various portfolios including cloud and third-party vendor integrations and initiatives
• Collaborate with the environment manager to ensure support for developers and testers as they setup their build dev/test environments
• Work with IT Service Management to move towards continuously building, deploying and updating software and environments
• Provide services to help project team manage and deploy releases into production
• Use Continual Service Improvement (CSI) model to continually work towards making improvements in the release process
• Lead the effort for defining the IT strategic direction for release management tools to ensure the process improvements/triggers are built in

Moncton, NB

• As release and deployment manager, I work with product managers, development, QA, IT, key stakeholders including internal and external customers to deploy 25 products including My Oracle Support, Oracle's main support.
• Responsible for planning and managing the releases for 25 applications under the Customer Service Experience organization include Oracle’s customer portal, various employee portals, service automation products, browser.
• Work with senior management, product managers and development to develop a prioritization process and method to bundle the request for changes into manageable releases
• Coordinate testing with product manager, business stakeholders and QA to ensure all changes pass testing (QA/UAT)
• Manage deployment planning to ensure capacity for implementation in the allotted time frame of the release
• Coordinate with deployment team to resolve post-deployment issues and incorporate lessons learned to continually refine process and logical workflows

Moncton, NB

• Managed the definition, development and deployment of advanced knowledge management tools and products with a goal of enhancing customer self-service
• Development and deployment of KCS based training for the Global Customer Support organization
• Creation of the KM mentorship and coaching programs across the Global Customer Support organization

Moncton NB

• Provided technical support for various Oracle products including payroll, BI, XML, HRMS, T&L, etc
• Managed various support test environments including patching, upgrading, resource planning, user accounts, etc.

Mississauga, ON

Senior Instructor for Oracle applications including workflow, system administration, HRMS, etc.

Markham, ON

• Designed and deployed grid environments for customers across multiple industries including automotive, financial, pharmaceutical, insurance, etc.
• Developed and deployed curriculum for grid computing software delivered online and in person to a global customer base

Ottawa, Canada Area

• Led the 5-year multi-million dollar project to convert and successfully release 15 Bank of Canada key financial applications to Y2K compliance
• Oversaw the project requirements, scope, change management issues and drive adherence to multiple projects timelines
• Drove the cross-functional teams to provide Project Requirements, Documentation, Test Cases and Business Analysis documentation
• Performed Project Management support activities that included project planning, scheduling, meeting facilitation, tracking risks and action items, resource analysis, vendor coordination, identification and.

Bachelor’S Degree, Computer Science

Associate'S Degree, Project Management

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