Currently, I am working in the property management sector, which has provided an abundance of dynamic challenges that have aided in furthering my professional development. I have experience dealing with emergency situations, while managing expectations upset owners. A lot goes on behind the scenes, but it is my job to make projects look seamless. • Worked closely with assigned condominium agents to help manage their property portfolios• Acted on behalf of the Spring Creek Property Owners’ Association to manage the Opera House and the Spring Creek area• Prioritized and responded to emails, voicemails, and internal messages in a timely and professional manner• Created work orders and followed-up with vendors for reports, quotes, and updates• Coordinated vendor access for emergencies, service callouts, and building projects• Tracked progress of building and in-unit projects• Drafted notices, updates, and bylaw reminders specific to each property• Followed-up with owners on bylaw infractions and updated both the board and condominium agent regarding compliance• Prepared board of director and annual general meeting packages• Secondary on properties and responsible for recording meeting minutes• Hosted meetings with condominium agents to review owner and board concerns, upcoming property meetings, and major deadlines• Updated owner profiles and unit information in Yardi Voyager• Updated property files on the internal network, Condo Papers, and Condo Communities

Spar-Marathon, has provided an abundance of interesting challenges given its uptick in demand for building supplies in the last few years. I served as a consistent point of contact for our clients and their growing accounts, and helped resolved any issues with order requisitions and deliveries resulting from the fluctuations and uncertainties in the supply chain.• Obtained and confirmed details for orders and quotes to ensure job accuracy• Kept up to date on merchandise and services for quick reference of availability, cost, and product specifications• Built great relationships with a diverse client base, often on a first name basis, and maintained familiarity with their preferences and past orders• Updated accounts with current equipment and material requirements• Found solutions that fit the client’s needs regarding supply and delivery dates• Helped plan showroom layouts and increased targeted sales

• Offering customer service, and expertise on products and company policies• Handling all transactions in an efficient and friendly manner• Directing calls to the appropriate individual or department via switchboard• Freight fulfillment and merchandising • Backroom inventory management

• Responsible for all client orders and post-sales customer communications• Liaised between sales, customers, and production to ensure smooth product delivery• Trained team members on front-end responsibilities as required• Contacted customers to determine project needs and criteria• Worked with vendors to replenish production stock and purchase project materials

• Created orders and job instructions with near-perfect accuracy• Followed-up on client issues to ensure customer satisfaction• Answered phone calls and assisted walk-in customers• Handled invoicing and sales transactions• Provided Fed-Ex services• General administrative duties

Jr. Assistant Manager• Consistently topped the performance-incentive leader-board• Built customer loyalty using product knowledge and tailored suggestions• Merchandised product using displays, layouts, and unique solutions for surplus items• Handled closing paperwork and tracked daily, weekly, and monthly sales targets• Managed several staff members, keeping them motivated and on task• Increased monthly store sales by over 20%