Sharon Visser (Cspo, Csm)

Sharon Visser (Cspo, Csm) Email and Phone Number

IT System Administrator at Hinz Consulting @ Hinz Consulting
herndon, virginia, united states
Sharon Visser (Cspo, Csm)'s Location
Plymouth, Massachusetts, United States, United States
Sharon Visser (Cspo, Csm)'s Contact Details

Sharon Visser (Cspo, Csm) work email

Sharon Visser (Cspo, Csm) personal email

Sharon Visser (Cspo, Csm) phone numbers

About Sharon Visser (Cspo, Csm)

I'm a collaborative team leader known for working well with diverse groups of business partners, technology teams and vendors to drive the development and delivery of products within an Agile environment. I am a certified Scrum Master and a certified Scrum Product Owner. I engage with stakeholders to analyze and prioritize business requirements, update and manage the backlog, remove obstacles and empower the team. I manage all aspects of the project lifecycle including defining and tracking project schedules, and tracking financials. I provide software requirements, documentation and training focused on quality, customer satisfaction and process improvement. I am an excellent communicator with meticulous attention to detail. I am capable of performing multiple roles in a complex environment.

Sharon Visser (Cspo, Csm)'s Current Company Details
Hinz Consulting

Hinz Consulting

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IT System Administrator at Hinz Consulting
herndon, virginia, united states
Employees:
38
Sharon Visser (Cspo, Csm) Work Experience Details
  • Hinz Consulting
    It System Administrator
    Hinz Consulting Jul 2019 - Present
    Washington D.C. Metro Area
  • Ablevets Llc
    Product Owner
    Ablevets Llc Jan 2018 - Jul 2019
    Chantilly, Va
  • Spectrum (Formerly Time Warner Cable)
    Technical Product Owner/Scrum Master
    Spectrum (Formerly Time Warner Cable) Apr 2013 - Feb 2017
    Herndon, Va
    Collaborated with business stakeholders, vendors and technology partners to define and prioritize product vision, strategy and roadmap for portfolio of 10 web and mobile applications which included live chat, virtual agent bots and agent performance scorecards. Provided leadership to internal and vendor resources who developed regular enhancements to software applications used by consumers and customer service representatives through iterative releases using Agile principles. Acted as Product Owner on some projects and Scrum Master on others.
  • Spectrum (Formerly Time Warner Cable)
    Principal Software Engineer (Bmc Remedy)
    Spectrum (Formerly Time Warner Cable) Mar 1999 - Jul 2013
    Herndon, Va
    Provided leadership, technical guidance and project and resource coordination to team of BMC Remedy software engineers. Designed, developed and supported custom Remedy software solutions that supported 3K concurrent users and produced over 35K tickets per day, which allowed tracking of issues. Provided troubleshooting to facilitate production issue resolution and collaborated with engineering staff to define requirements and system interdependencies. Defined and delivered training to end users.
  • Spectrum (Formerly Time Warner Cable)
    Senior Business Analyst
    Spectrum (Formerly Time Warner Cable) Nov 2011 - Apr 2013
    Herndon, Va
    Defined business and functional requirements for new ticketing solution used by Commercial customers. Worked closely with business partners to explain and demonstrate new features. Prepared and organized User Acceptance tests and analyzed results. Wrote Release Notes and UAT test cases used by corporate training group as basis for agent training program.
  • Spectrum (Formerly Time Warner Cable)
    Project Manager
    Spectrum (Formerly Time Warner Cable) May 2011 - Dec 2012
    Herndon, Va
    Managed deployment schedules, project plans, risks and overall communications for project building a customer-facing website. Designed project lifecycle improvements which led to project being considered one of the smoothest running in the department.

Sharon Visser (Cspo, Csm) Skills

Integration Vendor Management Business Analysis Agile Methodologies Program Management Bmc Remedy Telecommunications Software Development Requirements Analysis Scrum Process Improvement Technical Writing Business Process Improvement Software Quality Assurance Project Management Management Configuration Management Technical Analysis User Acceptance Testing Architecture Certified Scrum Master Csm Quality Assurance Troubleshooting Software Project Management Test Management It Management Leadership Sharepoint Software Development Life Cycle Requirements Gathering Agile Project Management Itil Databases Visio Software Documentation Enterprise Software Certified Scrum Product Owner Cross Functional Team Leadership Chat Virtual Assistance

Sharon Visser (Cspo, Csm) Education Details

Frequently Asked Questions about Sharon Visser (Cspo, Csm)

What company does Sharon Visser (Cspo, Csm) work for?

Sharon Visser (Cspo, Csm) works for Hinz Consulting

What is Sharon Visser (Cspo, Csm)'s role at the current company?

Sharon Visser (Cspo, Csm)'s current role is IT System Administrator at Hinz Consulting.

What is Sharon Visser (Cspo, Csm)'s email address?

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What is Sharon Visser (Cspo, Csm)'s direct phone number?

Sharon Visser (Cspo, Csm)'s direct phone number is +170359*****

What schools did Sharon Visser (Cspo, Csm) attend?

Sharon Visser (Cspo, Csm) attended University Of Maryland College Park.

What skills is Sharon Visser (Cspo, Csm) known for?

Sharon Visser (Cspo, Csm) has skills like Integration, Vendor Management, Business Analysis, Agile Methodologies, Program Management, Bmc Remedy, Telecommunications, Software Development, Requirements Analysis, Scrum, Process Improvement, Technical Writing.

Who are Sharon Visser (Cspo, Csm)'s colleagues?

Sharon Visser (Cspo, Csm)'s colleagues are Jessica Madison, Katie Clatterbuck, David Higgins, Judy Starr, Mikey Marsh, Rabia B., Eric Campbell.

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