Sharon L Collier Email & Phone Number

Atlanta, GA, US

• Provide support services for business operations, ensuring efficient administrative processes.
• Attend organizational meetings to facilitate communication and workflow coordination.
• Liaise with various agencies and cross-functional teams to address and support community needs

• Responsible for supervising a team of Census Liaisons and IT coordinator in educating community members about the significance of the census and the importance of census self-response; identifying and dismantling.
• Attended various events to publicize the upcoming census and census job fairs as well as establish a running, expansive list of contacts within the hard to count communities;
• Attended and speak at churches, school events, PTA meetings, board meetings, food pantries, clothing drives as well as sporting events to continue to spread the word about Census 2020;
• Compiled an expansive list of service providers serving Orange HTC populations (note that service providers may not be physically located in Orange, i.e. hospitals and clinics) to obtain a list of events/ services.
• Established a support center at its location in coordination with the OCCC and provide mobile technology support for service providers at their locations for implementation. The support center will serve as the.
• Census Self response rate for the city of Orange had a 32.9% increase from 2010.

Responsible for the online sales of the brand. Oversee the look and feel of the company website and are responsible for generating sales via online channels.

Listed properties for rent or sale on Facebook Market Place and Craigslist on behalf of real estate agents. Developed LinkedIn profiles and resumes.

New York, NY, US

• Served as an SME (Subject Manager Expert) and liaison between Employee Digital Services’ Tier 2 Level Support and the Global Services Help Desk for the corporate intranet site. Management of incidents including.
• Developed a process and procedures that ensure Incident Management and Service Desk-related action items are tracked and completed.
• Conducted training and technical assistance to Help Desk agents and end-users.
• Worked as part of the Incident Management team to ensure that the performance of the team achieves the defined performance targets and KPIs.
• Ensured proper tracking and documentation of the incident, provide regular updates to all team managers in charge.
• Provided Incident Management reporting to management teams.

New York, NY, US

• Operations Leader overseeing the day-to-day operations for a global service center managed intranet site sections and tools while dually managing ticketing systems triaging to the appropriate content managers as part.
• Served as a primary liaison between customers and support groups post-production, then as tier 2 escalation.
• Performed thorough assessments of existing service-related tools and recommend improvements, most being implemented across the corporation, not just my department.
• Prepared detailed activity reports and metrics for management’s dashboards.
• Contributed to the implementation of GIS’ Support SLA.
• Participated in various projects about issues such as intranet enhancements.

New York, NY, US

• Managed data systems content and functionality supporting an international customer service center as the key contact between AIG and member companies around the world. Completed the quality assurance and user.
• Functioned as a liaison between AIG and worldwide member companies.
• Performed quality assurance and user acceptance testing during the development of proprietary systems.
• Contributed to managing the internal web portal serving 130,000 employees on a domestic and global basis.
• Oversaw assigned special projects, ensuring their timely completion within budget constraints and that all milestones were achieved.Key Accomplishments:
• Maintained the global online directory of employees, products, and service centers partnering with 4K subject matter experts (SMEs).

New York, NY, US

• Supported the Chile User Acceptance Testing (UAT) environment and Financial Accounting System (FAS)/Computron with quality analysis assistance. Developed a database to more effectively track and resolve issues enabling.
• Delivered quality support for the Program Management Office (PMO) group.
• Provided analysis for Unearned Premium Reserve (UEPR) and Cognos reporting.
• Performed comprehensive testing for GENESIS, STAR, AES, and FLASH mainframe reporting systems.Key Accomplishments:
• Orchestrated quality support for the Program Management Office (PMO) as well as analysis for Unearned Premium Reserve (UEPR) and Cognos reporting.
• Performed comprehensive testing for GENESIS, STAR, AES, and FLASH mainframe reporting systems.

New York, NY, US

Served in various roles, including the following:Senior Quality Assurance Analyst (1998 – 2001) American International Group | ISGQuality Assurance Analyst (1995 – 1998) American International Group | ISGClaims Administration Supervisor (1989 – 1995) AIG Technical Services | Claims AdministrationClaims Processor Group Leader (1987 – 1989) AIG Technical.