Sharon Levin Email & Phone Number

Tel Aviv, Israel

• Lead customer advocacy efforts, including managing references, reviews, and case studies, to enhance brand reputation and support sales initiatives.• Spearhead the creation and growth of the customer community from the ground up, laying the foundation for a vibrant, engaged user base.• Utilize an analytical approach to customer experience, leveraging data to drive strategic improvements in customer journey, increase retention rates, and contribute to business growth through innovative solutions.

Tel Aviv Area, Israel

• Leading projects to identify customer pain points and improve the customer experience.• Define the vision and strategy of the organization Customer Support Self-Service applications • Working directly with C Suite Executives to set and direct the Customer Experience strategy, identifying high impact projects and setting business metrics to ensure a customer-centered journey.• Analyzing business service gaps, providing 1-to-1 tailored solutions to improve the organization KPIs.

Tel Aviv Area, Israel

• Oversee and optimize customers’ digital journeys, taking into account all touch points they go through when interacting with company knowledge, tools and content.• Design and own the architecture for the Customer Support Portal implementation.• Ensure the knowledge generated within the organization is made easily visible, available, and useful to seekers.

• Managing new SW and HW products launching, from initiation to end product delivery.• Managing interfaces with Operations department and with HW Sub Contractors both in Israel and China.• Successfully communicating customer issues and work with Sales, R&D and Technical Support departments to resolve them.

Tel Aviv, Israel

• Leading QA department, including HW and SW teams.• Responsible of employees’ performance management & personal issues (performance reviews, feedback, compensation & benefits).• Managing various projects: from concept stage, defining needs, analyzing alternatives, finding the effective and efficient solution, though planning and detail designing, implementation, to closing and maintenance: (Beta program ,Knowledge data base, CRM for support) .

• Executing manual test for PKI based application .• Performing manual test for USB based plug device.• Editing STP for both HW and SW test scenarios.

M.B.A, Business Scholl

B.A, Poetics And Comparative Literature

Professional Course, Social Media

Facebook, Linkedin, Google+, SEO, Youtube, Blogger.

Professional Course - Cx Management