Sharon Hicks Email & Phone Number

Denver, Pa, Us

Reading, Pa, Us

Reading, Pa, Us

• Manages all efforts of the intranet including the associate/agent extranet• Leads an offshore team of 2• Successfully migrated the intranet from one platform to another (Liferay to Simpplr)• Collaborates with the UI/UX team for visual design• Leads projects to improve sections of the intranet and deliver new tools• Monitors site analytics and reports on key performance indicators (KPIs)• Liaison with the IT Department and software vendors on technical questions and support tickets• Works closely with key stakeholders to understand their needs and involve them in planning and problem solving (including Communications, IT, HR, Legal, as well as executives and administrative staff)• Provides training to users of all different levels (including users, content owners, news authors, etc.)• Skills acquired: Microsoft Office 365(includes SharePoint), HTML, Adobe Creative Cloud (Dreamweaver, Photoshop, Acrobat DC), Jira, Confluence, Bamboo, Liferay, Simpplr, Alfresco

Reading, Pa, Us

Reading, Pa, Us

• Provided comprehensive support for senior executive-level staff in the marketing department • Managed schedules, meeting rooms, and travel arrangements • Acted as a project manager for the interactive marketing team on special projects• Supported the web analyst in reviewing and corresponding to website brand monitoring events• Member of the Penske Women’s Network Professional Development Committee

Lancaster, Pa, Us

• Provided administrative and business support to the CEO, Founder / Chairman and support other members of the executive management team • Conserved executive's time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating communications • Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel • Represented the executive by attending meetings in the executive's absence, speaking for the executive • Maintained customer confidence and protects operations by keeping information confidential • Prepared reports by collecting and analyzing information• Collaborated with HR on employee relations• Oversaw internship engagement • Assisted CEO with contract management during acquisition

Assistant to the Owner/Store Manager• Managed and motivating a team to increase sales • Managed all staffing, e.g., interviews, performance evaluations, and training and development• Ensured standards for quality, customer service and health and safety are met• Resolved health and safety, legal and security issues• Responded to customer complaints and comments• Organized all marketing efforts, e.g., special promotions, displays and events• Maintained awareness of market trends in the retail industry, understanding forthcoming initiatives and monitoring what local competitors are doing• Initiated changes to improve the business, e.g., revising opening hours to ensure the store can compete effectively in the local market

Lancaster, Pa - Pennsylvania, Us

• Coordinated and execute special events from the beginning to the completion stage for the Stewardship & Presidents Office• Developed timelines and budgets for special events• Assisted with special projects

Overland Park, Ks, Us

• Supervised the Payroll/Personnel, OS&D (Claims), Operations and Billing Departments• Hired, trained, and developed all non-union staff• Handled all recruitment efforts for professional drivers and mechanics for union employment• Collaborated and maintained an excellent relationship between union officials and union employees• Evaluated office production, recommend procedures, or devise new methods to improve efficiency of workflow among office staff and between work units at the Distribution Center• Implemented procedures and policies for ensuring conformance with company standards• Ability to properly staff office to meet fluctuating productions needs• Promoted from Payroll/Personnel Supervisor to Office Manager

• Supervised administrative, sales and operations staff for four locations• Recruited, interviewed, and hired exempt and non-exempt personnel• Administered and maintained performance and salary reviews• Performed bi-weekly payroll functions• Coordinated Quality (Quality Administrator for the branch)• Member of the Exit Interview Subcommittee and Education Committee• Maintained the compensation contracts for employees on commission/bonus plans and processed monthly commissions/bonuses• Developed and implemented a training program for Customer Service Reps • Handled unemployment issues and attended hearings• Analyzed and resolved personnel grievances• Processed workers compensation claims• Conducted all new hire orientation classes

• Conducted interviews and made hiring recommendations• Handled employment verification• Performed payroll functions for hourly employees• Handled insurance/benefit questions, input employee benefit information and process short/long term disability• Maintained accurate employee personnel, training, medical, and performance review files• Organized employee surveys, 401(k) meetings, monthly personnel/production meetings, etc.• Updated attendance/tardiness report weekly and follow through with any verbal, written or disciplinary notices• Organized, collated and typed all job descriptions• Handled employee relations• Assisted in development of training programs• Completed EEO reports as needed and assisted with FML• Conducted wage surveys• Promoted from Receptionist,/Billing Clerk to HR Assistant