• Build and maintain good relationships with clients.• Provide administrative support to both internal and external stakeholders at senior levels.• Maintain excellent process records via company's CRM• Process confidential information and documents in adherence to regulations.• Working together with other teams to implement administrative and management protocol.• Execute and enforce strategy within the organisation to ensure KPIs are met.• Act as a main point of contact to clients, provide ongoing support and advises to ensureclients’ needs are met.• Supply relevant information and dealing with queries effectively and efficiently.• Work alongside interdepartmental teams to ensure smooth transition of a client’s journey withthe company.

- Managing customer relationships – focus on growing and developing mutually beneficial relationships with group customers and managing relationships in a way that the business can retain business and gain maximum value.- Maintain good reporting system via Salesforce.- Maintain excellent knowledge and understanding of products and services so as to ensure that all group opportunities are realised. - Generate sales for a portfolio of accounts and reach the company's sales target- Record and monitor sales target and progress for Central Sales Team.- Record all new enquiries and initiate leads and disseminate the information accordingly to group sales.- Search and manage new and additional group sales opportunities through campaign management work.- Provide a consultative and bespoke solution led service to ensure exceptional client support and service delivery. - Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.

- Support the management team in working together to sustain a smooth operation.- Training of new staff in the company procedures and the on site systems.- Work closely with the Health and Safety team to ensure high standards are adhered to on site.- Record keeping and control of stock including batch production records.- Ad hoc logistics projects. - Overseeing the manufacturing and packing processes and exercising cost control. - Maintain customer relationship to achieve long-term retention and satisfaction for growth potential.- Maximise sales and profitability of thorough point of sales merchandising, controlling and monitoring product waste and stales.

Kitchen Operation, Food & Beverage Service, Front Desk & Concierge Service, Room Division Department• Delivered top customer service in all customer facing departments of the hotel as well as money handling.• Assigned to assist the F&B department. I am flexible and tolerant, working aside many different personalities.• Efficient and organised and took initiative in terms of serving customers to ensure smooth operation and maximum customer satisfaction.

Housekeeping Department, Food & Beverage Service, Front Desk & Concierge Service• Delivered great customer service and beyond.• Maintained a portfolio of guests accounts during the entire stay and after care. • Responsible for maintaining the up keeping of the F&B premise and presentation, making sure it is above the company standard.• Great customer service skills and multi-tasking, handling many different high profile customers.