Sharon L. Novak Email and Phone Number
My Project and Program Management abilities are at their peak when I’m challenged to accommodate executives, clients my teams, and various internal and external stakeholders – all at the same time. I've led a series of Programs and Projects under evolving, complex circumstances and demands, and I still enjoy it all. By the end of each initiative, I have the satisfaction of knowing that I’m a valued part of it, and also that I have risen to every challenge. My depth of experience spans Expert Project & Program Management, Business Process Reengineering, Research & Analysis, and providing solutions to ongoing, evolving challenges and problems. The results are measured in the metrics of operations streamlining and business efficiencies for significant organizational growth. This experience draws from evolving demands for Expert Program and Project Management, in-depth research and analysis, hands-on solutions, and strategic planning from high standards for delivery in competitive, high-pressure environments. The common thread throughout my career and each challenge is surpassing goals and targets for large organizations that benefit from proactive leadership, innovative solutions and hands-on experience in Project and Program Management. My core strengths include:► Expert Project & Program Management ► Operations Management► Strategic Planning► Leadership & Teambuilding► Organizational Planning & Streamlining► Business Process Reengineering► Research & Analysis
Oak Island Senior Center (Oisc)
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Board Of Directors | Communication Chair | Center CoordinatorOak Island Senior Center (Oisc)Southport, Nc, Us
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Business Operations ProfessionalActively Seeking New Opportunity Oct 2024
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Lead Associate, Operations | June 2023 – Oct 2024Fannie Mae Jun 2023 - Oct 2024United StatesI played a lead role overseeing ongoing administrative operations, including budget, headcount management, reporting, technology utilization, and procurement, while ensuring compliance with organizational planning.Successfully managed Chief of Staff duties and employees for the large Enterprise Operations Division during a 5-month interim role, maintaining compliance with organizational planning and delivering beyond expected results.Significantly improved headcount/budget status reporting with 100% accuracy and 2 days faster processing time within 6 months; developed streamlined process and procedures for Division's leadership team.Analyzed key performance metrics across business units for management reporting and presentations to Leadership.Coordinated regulatory, SOX, and operational compliance efforts, ensuring completion within prescribed timelines.Managed weekly business execution, leadership and governance meetings; led development/review of internal communications. -
Lead Associate, Mha Program Administration & ReportingFannie Mae Jun 2011 - Jun 2023United StatesI expertly managed a diverse portfolio of mortgage servicers, providing program guidance and data analytics for compliance with Department of Treasury and investor requirements for loans eligible for modification under the Making Home Affordable Program (MHA).Provided leadership for a team of 5 employees while managing a large volume of mortgage servicing customers; provided essential program policy guidance and data analysis.Resolved 90% of aged loan modification reporting issues for over 1,000 loans in LPS system within 1 year by creating a cross-functional project roadmap and collaborating with Data Ops, Modification Reporting teams and Mortgage Servicers.Remediated 100% of 500 MHA Loan Modifications, unblocking Mortgage servicers from reporting, through research, analysis, and outreach project development and implementation in Data Operations Department.Streamlined and automated manual processes for tracking payment dates in the system of record, resulting in a time savings of 40 hours per month.Oversaw Business Continuity Plans for 11 teams, ensuring completion and management approval before deadlines.Reviewed operational processes regularly through the Risk & Control Self-Assessment (RCSA) framework, identifying and assessing the key operational risks and ensuring the effectiveness of controls out in place to address the risks
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Short Sale Business ManagerSamson Properties Oct 2010 - May 2011United StatesI successfully managed a high-volume real estate office, while strategically guiding consumers through the short sale process to ensure timely and efficient completion of transactions.Revamped the Short-Sale business processes, increasing productivity and completion volume by implementing operational policies and procedures, resulting in enhanced organizational effectiveness – within 6 months of hire.Managed the ongoing, end-to-end short sale process by maintaining constant communication with title companies, lenders, and mortgage servicers to facilitate timely progress and address any issues or requests.Conducted in-depth operational analysis of policies and procedures, implementing necessary changes improving effectiveness of the short sale business operations. -
Sf Settlement Operations ManagerFreddie Mac 2006 - 2010Virginia, United StatesI gained valuable experience implementing expert oversight and management practices to improve operational effectiveness. Managed 100+ employees and contractors responsible for loan data review, compliance, and document management.Successfully led large-scale outsourcing project, transitioning 2 million mortgage files to 3rd party vendor within 1-year with no material loss; trained resources to ensure compliance with settlement operations and document management.Revitalized Document Management and Custody Department, streamlining processes and reducing risk while staying within 98% of budget and consistently achieving above-plan business performance results in just 1 year.Efficiently managed servicing transactions, Mortgage Electronic Registration System (MERS) activities, title research, document execution, and collection reconciliation, ensuring adherence to compliance standards and operational efficiency. -
Sr Marketing Communications SpecialistFederal Home Loan Mortgage Corporation 2004 - 2006Virginia, United StatesEnhanced the corporate image and reputation in the industry through the effective positioning and marketing of new and existing business offerings, communicated through Single-Family Seller/Servicer Guide.
Sharon L. Novak Education Details
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Legal Assistant/Paralegal -
Legal Assistant/Paralegal -
General Studies
Frequently Asked Questions about Sharon L. Novak
What company does Sharon L. Novak work for?
Sharon L. Novak works for Oak Island Senior Center (Oisc)
What is Sharon L. Novak's role at the current company?
Sharon L. Novak's current role is Board of Directors | Communication Chair | Center Coordinator.
What schools did Sharon L. Novak attend?
Sharon L. Novak attended Northern Virginia Community College, George Mason University, Northern Virginia Community College.
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