-Demonstrated interpersonal skills in handling patient inquiries addressing concerns and ensuring a positive patient experience. -Conducted insurance verification and pre-authorization processes, reducing claim denials by 15% through thorough documentation and communication with insurance providers. -Assisted with administrative tasks such as data entry, filing, and inventory management, contributing to overall clinic efficiency.

-Front desk role which includes assisting students with inquiries and guiding them-Help assist/setup up different heritage month events-Managing inventory lists

Conversed with customers, answering their questions about insurance through WeChat/phone call . (Auto, House ,business)Provided bilingual services to customers and supervisors who needed assistance.Data entry of Customer info into platforms such as Boss Forms Plus /Accord/ Burns and Wilcox/ La Citizens Utilizing Document Sign to help customers manage their signature process.Organizing office documents such as policies/quotes/inspections by using Excel/ Word documents as well as putting them in different folders & labeling them.

. Provided bilingual services to customers and supervisors who needed assistance in Mandarin. Conversed with customers, answering their questions about current products and possible in-store discounts.