Sharon Lui Email & Phone Number

Toronto, Ontario, Canada

- Managed 10 direct reports successfully by providing feedback and coaching opportunities for continuous improvement - Conducted mid-year/yearly performance evaluations and was nominated for “Manager of the Quarter” by fellow reports- Developed and led engaging virtual and in-person group Q&A roundtable sessions to help identify knowledge gaps in current.

Toronto, Ontario, Canada

-Mentored and coached a team of Event Managers to maintain a high standard of event-related performance and produce less than 1% error rate-Acted as an escalation point for other departments as well as fellow team members-Led engaging team meetings and organized in-office collaboration days with activities including ‘Department Speed dating’- Led the.

Toronto, Ontario, Canada

- Built and executed over 100 quality earnings webcasts and conference calls on Q4’s own webcasting platform for high profile clients including Harley Davidson, Tyson Foods and Wendy’s- Worked directly with clients to conduct dry runs, stream tests or pre-records as needed - Participated in recruitment for new hires including conducting online interviews.

Markham, ON

Virtual and In-Person Events- Planned, managed and executed all webinar programs including technical panel sessions, member networking events, student lunch and learn events and educational seminars - Owned the full process of managing a webinar from registration, to execution and follow up with attendees- Proficient in using web conferencing systems.

Toronto, Canada Area

• Drafted press materials, including news releases, media alerts and pitch letters
• Monitored media coverage and produced measurement reports using Cision, Meltwater and MRP
• Assisted in organizing agency events and conducted research on suppliers to secure quotes
• Prepared briefing notes for clients as directed
• Secured media coverage for clients including Royal LePage, ADP and The Canadian MarketingAssociation

Toronto, Canada Area

• Organized a charity dinner event in partnership with CivicAction and secured special guest MPP Mitzie Hunter to speak at the event
• Developed communication plans and sponsorship materials
• Coordinated event logistics including budget, critical path, event roll-out and wrap up reports
• Secured media and print coverage with local outlets including Snapd and The Toronto Observer

Toronto

- Organized a charity event on behalf of the Jennifer Ashleigh Children's Charity with a zero budget- Acted as a team leader and motivated a team of six by projecting optimism during stressful times- Acquired over $2000 in donations and secured unique performers (including dancing circus poodles) and guests speakers to ensure that the event was a success

Toronto, Canada Area

-Investigated and proposed resolutions for customer complaints that are escalated to the Capital One Ombudsman and successfully prepared external/internal reports on Ombudsman activities.- Built, executed and reported on the controls for the operational management and quality assurance activities for the Ombudsman.- Proposed and implemented continuous.

Toronto

- Rated top performer in Payment Investigations for consistently maintaining work queues below SLA times and known for being the ‘face of Payment Investigations’- Recognized consistently for ‘thinking outside the box’ when it comes to locating customer payments and handling customer complaints.- Demonstrated leadership skills by offering training sessions.

Toronto, Canada Area

-Actively managed an assigned portfolio of Estates and Bankruptcy accounts - Acted as the “subject matter expert” for all processing and problem related resolution as related to Estates, Power of Attorney, Bankruptcy, Consumer Proposal and other government issued client requests.-Liaised with Legal, Risk, Fraud, and Service departments when necessary to.

Postgraduate Diploma, Corporate Communication And Events

Honours, Psychology And French