Sharon Mareena Paul Email & Phone Number

Mumbai, Mh, In

Mumbai

Mumbai, Maharashtra, India

CRM System Configuration & Optimization (Freshworks): Aligned the CRM system with organizational goals by customizing and configuring it to meet specific requirements.Sales Team Support: Served as the primary contact for the sales team, addressing queries related to Undergraduate and Pre-College Sales Operations, and ensuring seamless communication and support.Data Integrity & Security: Maintained the highest standards of data quality, integrity, and security within the CRM, safeguarding sensitive information.Process Optimization: Identified and implemented opportunities to enhance efficiency, productivity, and user adoption through optimized Sales and CRM processes.Insightful Reporting: Generated custom reports and dashboards on a weekly, monthly, and quarterly basis, providing actionable insights into customer behavior and performance metrics to support strategic decision-making.Client Onboarding: Managed the entire client onboarding process, ensuring a smooth and efficient transition for new clients.Inquiry Management: Responded promptly to incoming inquiries, or directed them to appropriate sales personnel, ensuring no lead went unattended.Training & Support: Delivered comprehensive training and support to the sales team on CRM system functionality, troubleshooting, and best practices to maximize system utilization.Marketing Collaboration: Partnered with the marketing department to develop and execute strategies for UG content, workshops, events, and webinars, including hosting all online events on Zoom and YouTube.Invoicing & Revenue Reporting: Handled invoicing and maintained accurate client records, ensuring precise monthly revenue reporting across service lines.Cross-Departmental Assistance: Provided support to Sales, Marketing, Human Resources, and the Executive Team as needed, while also managing additional operational responsibilities as required by the organization.

Mumbai, Maharashtra, India

Strategic Collaboration: Worked closely with consultants, industry associations, and senior officials across various sectors to ensure the success of each event.Market Research & Analysis: Conducted in-depth market research and analyzed databases to identify target groups based on industry and client needs, optimizing event outreach.Database Management: Regularly updated and managed event databases, ensuring accurate segmentation by sector and program.Client Reporting: Prepared daily and scheduled reports for clients, keeping them informed of all promotional activities and event progress.Comprehensive Event Planning: Managed both pre-event and on-site planning for conferences and forums held during exhibitions, ensuring smooth execution.Staff Recruitment & Management: Recruited and supervised exhibition staff, monitoring their performance to ensure high-quality standards were maintained.Vendor Coordination: Drafted and managed contract agreements with vendors, ensuring seamless execution of exhibition logistics.

Mumbai, Maharashtra, India

Image Sourcing: Identified and sourced missing images for movies and individuals to enhance data completeness.Research & Data Collection: Conducted thorough research to gather detailed information for movies and individuals, ensuring all data fields were accurately populated.Data Integrity: Ensured data accuracy by avoiding duplication and maintaining a high standard of information quality.Film Information Management: Proactively ensured that essential details about upcoming national and international films were up-to-date and complete.

Mumbai, Maharashtra, India

Website Management: Independently managed the website, ensuring articles were uploaded according to the specified format and maintaining content accuracy.Editorial Support: Assisted the editor with various editorial tasks, including proofreading articles to ensure they met quality and publication standards.