Sharon Mattus Pmp Mba Email & Phone Number

Worcester, Ma

IT- Solution Delivery, Enrollment, Billing and Provider

Smithfield, Ri

Providence, Rhode Island Area

Worcester, Ma

Analgesic Solutions

Created a business driven PMO to establish Project Management best practices across a highly matrixed organization. This includes establishing and implementing new company wide Project Management SOP's, templates and a thorough training program, monitoring compliance and making changes where necessary.

Directed the operational development of a Fentanyl REMS program for a pharmaceutical client involving website and database creation for on-line program enrollment as well as pharmacy claim/switch/database interoperability. This REMS program website and database met all Federal 21 CFR-11 validation and HIPPA requirements.

Dedicated to developing software applications for start-up company: Altus Benefit AdministratorsPROJECT MANAGER 2006 - 2009*Directed the development and implementation of the CVS/Caremark Leave of Absence (LOA) program, working with cross-functional teams consisting of CVS/Caremark and their business partners, internal teams and outside vendors to meet program objectives and deliverables.*Documented client requirements, uncovering details to translate into technical specifications which proved to have a critical impact on the project.*Led internal team in discovering system limitations and capabilities as well as developing work-arounds that were acceptable to all internal stakeholders. Managed trade-offs between scope, schedule, cost and quality.*Led team to enhance website to include LOA program data by client.*Created and maintained the Project Management Plan, including an aggressive schedule to ensure timely completion of the project , including thorough system, regression and user acceptance testing plans while meeting all milestones and deadlines.*Created and maintained structured Change Control Process and Risk Management Plan, documenting all approved changes, their effect on the schedule, cost and quality.*Led infrastructure projects creating a data warehouse of client information as well as an FSA claims data warehouse.

A professional mural and border painting business; *Acted as consultant and artistic designer, defining client requirements and delivering creative solutions.*Developed and implemented the business plan; led the company to achieve positive cash flow and profitability in year one.*Fostered client relationships that resulted in a significant number of referrals and a 30% reduction in advertising expenditures.*Applied project management best practices to deliver all contracted work on time and within budget.

Served as co-manager of the client service department, with responsibility for overseeing the execution of three large HMO contracts. *Supervised and delegated assignments to three account managers. *Administered a DOD contract to manage prescription benefits for all military personnel located in New England (Region 1). Responded to requests, resolved various issues, and documented service levels provided to the Department of Defense.*Cultivated a positive client relationship that resulted in future additional contracts.*Provided recommendations for increasing the use of generics and mail order pharmacy services, which generated an increase in profits and pharmaceutical company rebates.

*Directed the operations of a customer service helpdesk that expanded from 3 to 50+ seats. *Established, documented, and improved department processes. *Instituted and measured performance objectives for multiple call centers, ensuring contractual obligations were fulfilled. *Prepared monthly operations reports detailing business metrics.

*Managed new implementation projects in operations following a corporate buyout; reported directly to the Vice President of Operations. Extracted required data from the company's purchased operating and information systems; interpreted the data and defined plan parameters.*Supported the integration of new business into the call center and client service department as well as other departments within the operations function.*Orchestrated the installation of a new phone system, including evaluating phone usage and system requirements, coordinating the bidding process, awarding the phone system and carrier contracts, directing the physical installation of the system, and managing system hardware and software, achieving zero downtime during normal business hours.*Planned and headed the telecommunications aspect of the company's relocation, including the moving or redirecting all equipment, T1 lines, analog lines, extensions and toll-free numbers, with no interruption to normal business metrics.

Mba, Business Management

B.A, Mathematics

Previously: North Adams State College Minors: Physics and Computer Science