Sharon Mccran Email & Phone Number

Oxfordshire, England, United Kingdom

Swindon, England, United Kingdom

Swindon, United Kingdom

Swindon, United Kingdom

Ensuring the BCS' high standards of quality are upheld through the implementation of effective accreditation and audit processesLine managing the Accreditation team, project and workload allocation, conducting informal meetings and performance reviews Ensuring the team have the necessary skills to be effective Driving full process reviews and improvements, working with senior managers and other departments to implement and embed changes Producing internal and external policy and procedure documentation to support process changesDealing with issues or complaints which are escalated by other departments or the team Ensuring SLAs and quality standards are consistently met

Swindon

Processing accreditation applications and reaccreditations for training providers, courses and trainers, with the emphasis on quality but also to meet required SLAsMaking accreditation decisions based on internal documentation and the recommendations of subject matter expertsBuilding excellent relationships with internal and external customers, and suppliers, and resolving issues Governing training providers through auditing, checking and analysis, and implementing any necessary sanctions Maintaining existing processes and suggesting improvements Submitting invoice requests to Finance and conducting reconciliation

Abingdon

Ensuring programmes and projects run smoothly and effectively, supporting Programme/Project Managers in their work Running a number of important projects/initiatives and producing project management documentation such as PIDs, plans, reports and project controls Completing processes that are central to the operation of the division, including: requirements sizing, action requests, invoicing, financial reporting, management and customer reporting, and internal audits Supporting the implementation of divisional and industry best practice, including: PRINCE2 and ISO Standards

Abingdon

Planning and preparing exam sessions from script design and logistics to system set up Being responsible for delivering a successful e-marking exam session for my assigned customer Managing to resolution any issues that may occur during the session and completing incident reports as requiredCompleting a full ‘lessons learnt’ review after each session and amending processes as necessary in order to achieve improvements for the next session

Home Based

Responsible for representing UTL in front of Vodafone managementBased at the various Vodafone enterprise call centres and Vodafone HQ, acting as a primary interface between UTL and VodafoneLiaising with Vodafone Account Managers for large corporate customers, such as Lloyds Banking Group, Novartis, Barclays, GE, Johnson & Johnson and RBS, in order to provide the best customer experienceManagement and coordination of performance issues, from point of discovery to resolutionIdentifying revenue and cost saving opportunities and managing these projects to completionResponsible for the regular review of working processes to ensure continuous improvementEnsuring effective communication of processes, improvements and operational information to all Vodafone UK call centres

Field Based

Responsible for managing my territory and the accounts within it to minimise equipment losses Visiting distributor locations to develop good working relationships in order to gain cooperation, and negotiate release or hire of equipmentResponsible for managing the relationship between CHEP and some Top 60 groups (Palmer & Harvey, Woolworths and MacDonalds) and analysing group data to ensure cooperation with CHEP through solid processes and commercial agreementsResponsible for managing a Vehicle Based Servicing employee during his work for CHEPDeveloping effective relationships with all levels of customer contact

Responsible for training new and existing customers on how to use the sales software package to increase and maximise their salesVisiting prospective and existing customers to sell the benefits of the softwareMaximising usage of the software through proactive telephone contact with customers

Responsible for training new and existing customers on how to use the online application (InterActive) to manage their fleet vehicles and fuel cardsVisiting prospective and existing customers to show them the capabilities of InterActiveIncreasing usage of the site through regular contact with customers Internal promotion of InterActive and it's benefits through meetings and training

Problem solving for existing customers using the fleet and fuel card online management toolSetting new clients up for access to InterActiveAnalysing usage of the site and working to increase usage through promotional activities

Building and maintaining good relationships with my customer (Johnson & Johnson)Completing all car fleet and fuel card admin for the accountBeing quick to react to potential issues with my customer to give the best possible service

Managing a case load of approximately forty studentsBuilding and maintaining good relationships with students and their employersPlanning and delivering a high standard of one-to-one training through to NVQ achievement

Swindon

Swindon, United Kingdom

A'Level: French, English Literature, Business Studies

Education record