• Develops and directs the establishment of policies, procedures, plans and programs dealing with the specific activities of staffing, employee relations, compensation and benefits, employee talent development and training, HRIS, payroll systems to meet the site’s business plan and competitive strategy• Works closely with line management to provide support, planning and problem solving; fosters open communication with business partners and employee population. • Provides counsel to managers and employees on human resources issues, organization structure and development.• Develops training and development plans to meet regulatory compliance while focusing on building the critical skills and competencies required to handle present and future jobs more effectively.• In partnership with Compensation, implements and administers fair and equitable reward systems that meet the strategic and competitive demands of the business.• In partnership with the Talent Acquisition, leads the sites recruitment efforts; manages the process for selection and placement of qualified managers and personnel with the required technical and management skills in a timely manner. • Serves as Site Application Trainer for site’s performance management program; oversees all aspects of the performance management system and process.• Responsible for the development and delivery of site’s new hire orientation and training programs; • Coordinates and maintains all employee FMLA, Disability, Workers Compensation and Leave of Absence activities for the site.• Prepares and maintain business unit’s affirmative action plan (AAP).• Maintains, reports, evaluates and translates metrics on headcount, turnover, absenteeism and other HR metrics and provides recommendations to improve. • Facilitates Benefits Annual Open Enrollment training and process • Provides support to Director in all projects, including workforce reductions and the Human Resources Plan.

Supports payroll as primary liaison with Finance Operations, and third-party Shared Service organization. Interfaces with internal and external auditors in relation to payroll functions.Performs data entry (HRIS-Workday) (e.g., shift structures, new hires, PTO allotments, etc), generates data reports and trouble-shoots the time-keeping system (Kronos), conducting periodic audits.Serves as site super-user (SME) for Workday (HRIS), Kronos (time-keeping) and ADP (payroll) systems.Assists HR Director in data collection/analysis for various projects.Coordinates with EH&S on Worker’s Compensation Cases and random drug testing program (i.e., scheduling, etc.). Processes new hire paperwork and terminations, including exit interviews.Assists with Unemployment claims.Provides routine support for site-level benefit and payroll questions.Processes all HR invoices through JDE.Prepares and maintains personnel files on site.Coordinates annual benefits open enrollment programEnsures new hires are onboarded with respect to HR systems and paperwork up to and including New Hire Orientation (NHO)Coordinates and leads portions of new hire orientation (NHO).Assists and participates in the delivery of employee training programs.Administration and counsel related to all site LOA’s (i.e., LTD/STD, jury duty, FMLA, funeral/military leave, etc.) and releases to return to work. Partners with third-party administrator (Health insurance vendor) maintaining compliance of all STD leaves of absence.Ongoing reporting and monitoring of employee work restrictions/accommodations. Partners with and drives Talent Acquisition recruiters and hiring managers throughout the non-exempt hiring process, including the development of offer recommendation and associated reporting. Maintain effectiveness of the Quality System components relevant to this position.Maintains employee medical files related to restrictions and coordinates with managers possible accommodations.

Supported departmental initiatives and day to day operations of multi-state employer across the United StatesProvided critical data support for the payroll and HRIS system. Ensured timely and accurate data entry. Resolved employee requests, complaints, and problems promptly. Counseled employees and managers concerning job-related matters.Supported continuous improvement initiatives. Documented current processes and lead the effort to maintain and create processes that support the business and department. Assisted in administering benefits programs. Communicated related information to employees. Assisted in developing and implementing human resource operations plan, policies, procedures, and goals. Conducted new employee orientations and ensure associates are well informed of human resource policies and programs; off boarding of exiting employees. Ensured employment and enrollment forms including W-4s, insurance, retirement and benefits documents are current and complete.Prepared and reviewed with HR management federal and state reports including EEO, AAP, OSHA, and Workers' Compensation documents.Led positive employee relations effortsAssisted with performance appraisal program.

Supported the effortless experience for employees and managers reaching out to HR Operations by working on projects and initiatives. Key responsibilities included: Complex Workday transactions, unique cases that may not have an established process, projects, restructures, operational reporting, annual performance & review process, working with compensation services, recruitment requests, exit interviews, I9s, other sensitive projects • Possess deep knowledge of Workday and HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience)• Served as SME on HR systems and tools and is able to identify when information appears out of alignment or incorrect. Is able to train others and coach peers in area(s) of expertise. • Used the on line tools on a daily basis and receives further capability development and coaching to ensure information and knowledge is relevant. • Engaged in continuous improvement projects and initiatives to ensure the continued enhancement of the customer experience.

• Acted as the internal HR point of contact for the GSK HR Service Centre and responds to escalated issues • Advised managers on HR transactional processes outside of HR service centre inquiries • Participated in process improvement initiatives as needed, providing input about core HR processes • Supported Compensation processes by checking data and submitting some manual SR&B transactions• Managed the data validation required during the SR & B process • Ran and reviewed reports to ensure SR&B is managed appropriately• Audited the quality of all employee data and records in HR systems to ensure entries are updated for key HR processes while ensuring that deadlines are met • Managed records retention process; filing and archiving electronic and paper employee files • Supported HR Operations during restructure activities by providing reports, validating data, requesting severance packages, initiating outplacement and handling collection of employee vacation payout • Interfaced with TALX, managers, employees & E&I to process Form I-9 employment verifications; process can involve researching complex immigration situations and guiding stakeholders until resolved • Used on-line tools and reports to audit the quality of employee data • Represented Hub/HR Services on cross-functional project teams as HR systems & HR processes SME, when appropriate • Participated in projects as required

Supported HR Business Partners in all immigration cases for visas and green cardsServed as a liasion between HR Business Partners and immigration attorneyProcessed salary and severance calculations for project budgetsProcessed bills from attorney for paymentReviewed resumes of candidates applying for posted positionsAssisted with immigration, payroll and human resources projects

• Exceeded quality score minimum of 90% with a 95% or better for over 18 months• Exceeded all call metrics for the duration of employment.• Assisted with training of new hires.• Provided information and resolve any issues pertaining medical, dental, vision, life insurance and Medicare benefits• Performed, tracked and logged all transactions performed related to benefits processes in departmental database• Followed up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete• Assisted with completing Contact Us submitted via the employer website

• Received and reviewed resumes, credentials and other pertinent documents for potential employees applying for requested visas• Processed checks for applications fees and maintain circulation of those funds• Corresponded promptly with candidates concerning the status of visa application via email, telephone and letter• Created, certified and followed up with posting coordinators for Labor Condition Applications • Maintained departmental database concerning visa application status• Worked in tandem with Immigration Specialist to ensure that petitions are sent to the United States Citizenship and Immigration Services in a timely manner

• Processed Borrower Protection Plan disability and involuntary unemployment claims for customers with a 95% accuracy rate• Responded to customer inquires via telephone in 20 seconds or less achieving a less than 3% abandonment rate