Sharon Cooper Email & Phone Number

Durham, NC, US

Somerset, NJ, US

• Develops and directs the establishment of policies, procedures, plans and programs dealing with the specific activities of staffing, employee relations, compensation and benefits, employee talent development and.
• Works closely with line management to provide support, planning and problem solving; fosters open communication with business partners and employee population.
• Provides counsel to managers and employees on human resources issues, organization structure and development.
• Develops training and development plans to meet regulatory compliance while focusing on building the critical skills and competencies required to handle present and future jobs more effectively.
• In partnership with Compensation, implements and administers fair and equitable reward systems that meet the strategic and competitive demands of the business.
• In partnership with the Talent Acquisition, leads the sites recruitment efforts; manages the process for selection and placement of qualified managers and personnel with the required technical and management skills in.

Somerset, NJ, US

Supports payroll as primary liaison with Finance Operations, and third-party Shared Service organization. Interfaces with internal and external auditors in relation to payroll functions.Performs data entry (HRIS-Workday) (e.g., shift structures, new hires, PTO allotments, etc), generates data reports and trouble-shoots the time-keeping system (Kronos).

Glen Allen, VA, US

Livermore, California, US

Supported departmental initiatives and day to day operations of multi-state employer across the United StatesProvided critical data support for the payroll and HRIS system. Ensured timely and accurate data entry. Resolved employee requests, complaints, and problems promptly. Counseled employees and managers concerning job-related matters.Supported.

Brentford, Middlesex, GB

• Supported the effortless experience for employees and managers reaching out to HR Operations by working on projects and initiatives. Key responsibilities included: Complex Workday transactions, unique cases that may.
• Possess deep knowledge of Workday and HR processes, and an understanding of the downstream impact of transactions to benefits, pay, and other areas (Workday experience)
• Served as SME on HR systems and tools and is able to identify when information appears out of alignment or incorrect. Is able to train others and coach peers in area(s) of expertise.
• Used the on line tools on a daily basis and receives further capability development and coaching to ensure information and knowledge is relevant.
• Engaged in continuous improvement projects and initiatives to ensure the continued enhancement of the customer experience.

Diemen, Noord-Holland, NL

• Acted as the internal HR point of contact for the GSK HR Service Centre and responds to escalated issues
• Advised managers on HR transactional processes outside of HR service centre inquiries
• Participated in process improvement initiatives as needed, providing input about core HR processes
• Supported Compensation processes by checking data and submitting some manual SR&B transactions
• Managed the data validation required during the SR & B process
• Ran and reviewed reports to ensure SR&B is managed appropriately

Tampa, FL, US

Supported HR Business Partners in all immigration cases for visas and green cardsServed as a liasion between HR Business Partners and immigration attorneyProcessed salary and severance calculations for project budgetsProcessed bills from attorney for paymentReviewed resumes of candidates applying for posted positionsAssisted with immigration, payroll and.

• Exceeded quality score minimum of 90% with a 95% or better for over 18 months
• Exceeded all call metrics for the duration of employment.
• Assisted with training of new hires.
• Provided information and resolve any issues pertaining medical, dental, vision, life insurance and Medicare benefits
• Performed, tracked and logged all transactions performed related to benefits processes in departmental database
• Followed up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete

• Received and reviewed resumes, credentials and other pertinent documents for potential employees applying for requested visas
• Processed checks for applications fees and maintain circulation of those funds
• Corresponded promptly with candidates concerning the status of visa application via email, telephone and letter
• Created, certified and followed up with posting coordinators for Labor Condition Applications
• Maintained departmental database concerning visa application status
• Worked in tandem with Immigration Specialist to ensure that petitions are sent to the United States Citizenship and Immigration Services in a timely manner

Charlotte, NC, US

• Processed Borrower Protection Plan disability and involuntary unemployment claims for customers with a 95% accuracy rate
• Responded to customer inquires via telephone in 20 seconds or less achieving a less than 3% abandonment rate

Master Of Business Administration (Mba), Human Resources

Bachelor Of Science, Human Resources

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General