Systems Management, Platform Management, and Team Leadership: Lead team of 3 managers with a total of 50 staff, supporting multiple platforms and environments. Deliver thought and hands-on leadership that drives system stability, reliability, and availability.Budget Management and Resource Allocation: Administer and allocate $10M budget.Change Control, Environment Management, and Software Updates: Manage 2 change control boards and liaise with 3 others to deploy 100s of software updates monthly.Talent Management, Mentoring, Coaching, and Employee Engagement: Mentor, grow, and cultivate talent, driving team engagement, capacity, and productivity.Enterprise Wide Solutions and Cross-functional Collaboration: Collaborate cross-functionally to complete enterprise-wide projects. For example, coordinated with several teams to successfully implement and roll out a DB2 field change that impacted 60+ programs.Legacy Modernization: As part of 5-year plan to modernize applications, set up and support the pilot environment, which consists of mainframe and Unix platforms, 100s of jobs, and several batch schedules.IT Automation: Automated the setup of new environments for software deployments, reducing time required from 2 months to 2 days.Issue Resolution Management, Automation, and Process Optimization: Introduced internal tools—such as increased monitoring and automated shakeout processes for all production applications—that expedited resolution of incidents impacting customers by 53%. This process automation also improved product quality and cut shakeout from 3 hours to minutes.Solution Development, Support Center, 24X7, and Remote Team Management: Ideated, set strategic vision, and secured funding for the organization’s first 24x7 customer support center team. Created job descriptions, hired and trained staff, and now oversee a remote team—which supports mainframe, Unix, and Windows platforms—in its response to and remediation of system alerts/failures.

Project Management and Consulting: Led IT projects for clients, designing and implementing plans and procedures that drove on-time and within budget delivery of high-quality solutions that met business needs. Key client projects:—World Bank: Oversaw conversion of a database management system from DB2 to Oracle, which included converting 100s of Unix scripts. Provided technical assistance with debugging Korn, Bourne, and C shells that had been converted to Oracle.—AcuStream: Worked closely with customers to review billing records and reports, identify discrepancies in revenue recovery, and book missing charges.—iSentium: Managed project to develop and test intelligent algorithms that interpreted social media activities related to the stock market. Additionally, served as technical writer for patents.

Start-up Ventures and Software Development: Collaborated with cross-functional teams to scale existing systems, often rewriting large portions of the systems to keep pace with rapid company growth.

Technical Solution Development: Drew from high-level requirements and use cases to develop technical solutions that met business needs.Software Development Lifecycle (SDLC): Oversaw the software development lifecycle (SDLC), which included contributing to architecture, documenting processes/workflows, managing releases, and operationalizing products.Quality Management, Code Review, Unit Testing, and Integration Testing: Incorporated code reviews, unit testing, and integration testing into the SDLC, driving quality and excellence in practices.Technology Evaluation and Productivity Improvement: Evaluated and introduced tools that increased team productivity.Legacy Systems: Improved, maintained, and managed the lifecycle of legacy systems to ensure that solutions met the evolving needs of the organization.