-Resolve customer queries by actively listening, empathizing, and providing solutions, reducing customer churn rate by 55%.-Answer an average of 40 inbound calls daily and make outbound calls professionally, meeting company standards and contributing to achieving company goals.-Respond to customer queries and emails within 3 minutes, ensuring prompt resolution and feedback.

Responsibilities:- Monitoring the effectiveness of customer support by encouraging customers to rate the quality of services offered by our agents. This has assisted in determining the main pain points and strategizing on how to improve them.-​Resolving product service issues, troubleshooting problems, and providing ongoing technical assistance. This has impacted on the reduction on the number of returns by 60%.-Answering both general and specific customer questions about the company’s products and services. This helps the company promote consumer awareness

Responsibilities:-Set goals for performance and deadlines in ways that complied with company’s plans and vision, reviews were done before each shift this led to smooth flow of day to day operations by 55%.-Created and managed team schedules, always made sure that there was enough team members for each shift while still giving the employees flexibility this promoted their morale and motivation.-Organized workflow and ensured that employees understood their duties or delegated tasks, this impacted on the outbound calls conversation rate by 65%.-Monitored employee productivity and provided constructive feedback to improve on sales this led to the team successfully surpursing the targets set by 120%.

Responsibilities:• Processed orders across the various restaurants on our platform in a quick and concise manner this improved the answer rate from 90% to 98% and promoted customer satisfaction.• Answered an average of 80 inbound calls every day as well as calling outbound calls in a professional, efficient and effective manner according to the company standards to ensure the company goals are achieved.• Resolved customer issues by actively listening, empathizing, and provided solutions this led to a 40% increase in customer retention.

Responsibilities • Identified potential clients, sampled and submitted proposals for meals this promoted sales by 35% and significantly grew the business.• Monitored the purchases of goods this promoted accountability as the restaurant run on a strict budget of 50% for expenses.• Created a template that was used to gather customer feedback on deliveries, this impacted on the delivery process by up to 70%.

Responsibilities • Assisted customers in the packaging of the products after purchase and organization of delivery services in instances of bulky purchases, this promoted customer retention.• Received, recorded, and issued receipts to clients after payment this improved record keeping.• Ensuring the customers always made an informed choice before purchase this increased the customer walk in rate from an average of 20 customers a day to double.