• Managed front and back office support, including scheduling appointments and data entry.• Utilized CounselEAR software to generate reports and provide visit reminders, streamlining office processes.• Collaborated with practice owner, patients, and suppliers to ensure seamless patient intake and relationship care.• Researching insurance coverage options

Provided critical operational support to the Dell Technologies Telecom Business Unit. Partnered with members of the engineering team to manage daily operations.• Owned & executed complex problem-solving projects and workstreams within larger projects.• Collaborated with stakeholders to define business requirements for projects and processes, recommend solutions, and drive implementation.• Worked with cross-functional operations leaders to develop and administer Telecom Systems Business level reporting in conjunction with stakeholders.• Assisted with the management of the engineering OPEX & CAPEX budget, including managing planning deadlines, and coordination with the infrastructure engineering operations team responsible for ordering.

Organizational development through program management, process design & improvement, strategic planning, scheduling, deployment management, data modeling, requirements gathering, and communication improvement.• Analyzed and solved problems by synthesizing information, rethinking processes, enhancing collaboration, sculpting organizational culture, and integrating interests of diverse stakeholders.• Program management activities of multiple sales and operation Initiatives; Pipeline Analytic Dashboard, Federal activities tracker, Win/Loss report, Alignment process, Quarter to Quarter Transition.• Mapped sales and operations processes, identifying and resolving gaps in those processes, creating/developing new more efficient processes.• Collaborated with sales leadership and sales makers to identify opportunities to increase productivity.

• Supported sales users on performance analytic tools, reports, and new features remotely, providing troubleshooting, demos, training sessions, and escalation management.• Influenced reporting usage adoption and promoted awareness, bridging delivery gaps between business intelligence developers and stakeholders.• Created tailored training materials for users, enhancing their understanding and utilization of the tools.

• Managed multiple Dell EMC transformational projects supporting channel and master data governance initiatives.• Drove change management through project work, collaborating cross-functionally and globally.

• Managed account and global data projects supporting master data initiatives at Dell Technologies.• Collaborated on projects for channel business support, ensuring smooth transitions for account data.• Supported leadership in communicating status updates for quarter-to-quarter data transitions.

• Managed the delivery of discrete deliverables to customers, providing leadership and assistance to sales pursuit teams.• Facilitated end-to-end process to create compelling offers and identify competitive advantages.• Collaborated with cross-functional organizations to ensure compliance and thoroughness in proposals.