Sharon N. Email & Phone Number

Farnborough, GB

Basingstoke, England, United Kingdom

Hook, Hampshire

• Below are some of the main points, responsibilities and requirements of my current role within Virgin Media Business as a Managed Service Desk Analyst:
• It is my duty to own and manage customer faults and to deliver an equitable solution to them within SLA.
• To take ownership of my allocated customer workload and manage their expectation’s.
• To work closely with the Service Relationship Manger to ensure our customer is fully supported by Virgin Media MSD.
• I am 1st point of contact for a Bespoke customer in the MSD and communicate across many departments in order to resolve the issue in line with our KPI’s.
• As a department we work hard to achieve KPI’s as a team and also individually. To summarise….as a Managed Service Desk Analysts we work hard as a team and come together to ensure our customers get the same experience.

Camberley, Surrey

Covering the service desk for 2 teams of engineers.Duties would involve speaking to customer and engineers liaising jobs and sorting out any service issues. Arranging breakdowns to be covered within response times and keeping the customer updated on progress. Booking in monthly services, ensuring engineers know what they have ahead of them for the month.

Camberley, Surrey

Being 1st point of call for the Camberley office. I would cover the calls on the phone, the faxes and general emails as well as greet guests at the door and receive deliveries. Logging all service calls, arrange cover for 1 of 10 engineers to attend the customer’s site with in the required response time and keeping the customer informed. Clearing engineer.

Basingstoke, Hampshire

Logging customer break downs;1st point of call. Provide liaison between field service engineer and customer. Prepare and issue service quotations. Process field service reports, Co-ordinate returns to internal workshop for repair and ordering parts for engineers. Dealing with customer complaints and closing calls. Invoicing customers for work, service.

Basingstoke, Hampshire

Answering the phone to customers, engineers, sales reps, logging breakdowns. Delivery chases, taking orders, logging customer complaints. Product queries, dealing with faxes, the main email box, informing customers of delivery dates and spare part queries. Call statistics on a daily basis. A Company restructure divided department to sales a service. I.

Farnborough, Hampshire

Brand new phone shop, merchandising the store for opening, general key holder for store, serving customers and qualifying them for the correct phones and tariff. Really good customer relations built up, managing staff, managing stock takes and deliveries, security of phones and stock. Dealing with customer complaints and issues. Opening and closing, till.

Farnborough, Hampshire

Brand-new DIY store opening, merchandising to planagrams, labels and also fitting and stocking the shelves. When store opened it involved till work, mixing paint, restocking shelves and help and serve customers.