You could say I am an early bloomer… By 28, following a successful sales career, I became Director of Marketing for a global office automation company (and the only female Director worldwide).You could say I am a problem solver… I launched not one but two successful, full-service, virtual banking operations (before the internet, before CRM, before centralized bank processing) supported by contact centers, database marketing/analytics, interactive technologies and ingenuity.You could say I am creative… I lead teams that launched some of the first private label, rewards-based credit cards in Canada and was the recipient of numerous awards for direct marketing excellence.You could say I am attracted by a challenge … I held executive positions in companies in early launch stages in the telecommunications and travel industries. You could say I am forward-thinking … in 2002 I launched VereQuest to help uncover what motivates consumer/business behavior. Since then we have worked with some of N.A.’s best brands to drive improved employee performance and a superior customer experience.You could say I am practical … Over the years I have continued to return to the one fundamental truth of performance improvement in all aspects of business – consistency. Consistency in employee performance. Consistency in delivering a great customer experience across all channels. Consistency in delivering predictable results. • Know what customers are currently experiencing as it relates to your brand promise • Identify + quantify what matters most to improve sales/service performance within a customer-centric culture• Help employees interact with other people in a way that demonstrates you intend to keep your brand promise• Prioritize and fix what’s broken while leveraging innovative thinking to break out and differentiateGet in touch because you know I like a challenge!