I oversee all facets of property operations, providing reliable, responsive, and efficient services that maximize owner investments and enhance tenant experiences. My key responsibilities include:-Property Operations-Tenant Relations-Financial Management-Lease Management-Compliance & Risk Management-Vendor Management-Reporting & DocumentationAt Nibitt, our exclusive focus on property management drives my commitment to elevate industry standards through exceptional service, streamlined operations, and peace of mind for both property owners and tenants.

Duties:1. AML Compliance: Ensuring full compliance with AML regulations, developing and implementing policies to prevent money laundering and terrorist financing.2. Risk Assessment: Assessing risks associated with our business activities, identifying high-risk clients and transactions and implementing measures to mitigate those risks.3. Training and Awareness: Providing regular AML training to employees and ensuring their awareness of obligations and updates on regulatory changes.4. Suspicious Activity Reporting: Investigating and documenting suspicious activities and submitting reports to the UAE Financial Intelligence Unit.5. Record-keeping: Maintaining and updating AML compliance records, including client identification, risk assessments, and suspicious activity reports.

-Front office Management-Property Management-Admin Support-Real Estate Contracts Administration-Document Management-Reports and Forecasting

Sales and Leasing:• Supported agents and brokers during the sales and leasing processes• Managed Corporate Agency Agreements (International & Local) and drafted sales (Direct and resale) contracts (SPA, MOU, Contracts A, B and F) as well as rental tenancy contracts• Maintained client database (CRM) and ensured EJARI Registration/Renewal, Oqood and DSR compliance• Coordinated Trakheesi permit application and property marketingFront Office:• Managed reception and telephone during open office hours, directed calls and took messages• Maintained office supplies and equipment• Assisted walk-in clients and guests with inquiriesProperty Management (Certified):• Managed communications from landlords, tenants, maintenance companies and OAs to maintain positive relationships• Updated client data in CRM and prepared payment requests, petty cash, and financial, occupancy and maintenance reports• Managed rental transfers, cheque deposits, move in/move out inspections and security deposit refunds• Handled maintenance requests and vendor payment• Managed service charge payments on behalf of owners and ensured tenancy contract renewals.

• Coordinated advertising efforts by posting ads on behalf of agents when necessary, proofreading adverts posted in the CRM, and obtaining advertising permits using the Trakheesi System.• Utilized call logs to identify convertible leads and promptly followed up with clients to reassign leads to agents according to their needs, ensuring timely closure of deals.• Ensured customer satisfaction by following up with tenants to confirm they received top-notch services from our agents.• Obtained required documents from clients with workable properties and advertised them to potential buyers.• Facilitated contract renewals and assisted with the creation of tenancy contracts and Ejari documentation as required.• Performed daily administrative tasks including information file management, and processing paperwork.

• Established and maintained efficient paper and electronic filing systems for records and messages, ensuring easy retrieval of information.• Responded promptly to routine calls, letters, and emails, providing courteous and professional customer service at all times.• Proficiently operated office equipment including printers and phone systems, ensuring smooth and uninterrupted office operations.• Managed email correspondence, sending and receiving messages in a timely and efficient manner, and maintaining a high level of accuracy in all communications.

-Transcription-Market research-Specialized Internet research-Data Entry-Development and maintenance of social media sites via social media marketing

~Researched organizations and individuals online (especially on social media) to identify new leads and potential new markets~Identified new sales leads and pitched our services to them - successfully converted two clients.~Contacting potential clients via email and/or phone to establish rapport~Planning and overseeing new marketing initiatives

Supervising Image Description Department which provided textual information about non-text content (mainly images )

Created written records of audio and video recordings, meetings and live conversations.