Worked at Burn Manufacturing Company as a Telesales customer Care Representative.Duties and Responsbilities.1. Attend to Customer Service Cases using an SMS-based platform and/or customer care phone line:  Help customers register product  Help customers with warranty returns and repairs-sending repair information and directions, liaising with service stations to ensure proper repair  Answer customer queries and directs them to the proper channels  Follow-up with customers to ensure product satisfaction and address any confusion with the use  Attend to customer inbox messages, calls, social media, and live chat and respond accordingly  Conduct phone call interviews, surveys, and capture data  Work with repair coordinator to facilitate warranty repair and walk-in customers 2. Maintain Customer Database & SMS platform  Data entry and organization/cleaning  Conduct basic analysis of customer care statistics and create simple reports  Translate messaging and responses  Set up and modify automated messaging of SMS platform

Multichoice products