Sharon Oud Email & Phone Number

Odessa/Midland, Texas Area

Create custom-coded JavaScript web apps and themes for Sharepoint Online and deploy in a live environment.Create, update, and maintain business websites with WordPress, SquareSpace, Wix.Create custom websites with HTML, CSS, LESS, and JavaScript based on client description and needs.Manage website infrastructure, hosting, and domain settings.Manage.

Austin, Texas

Scored students’ essay responses to common core and college readiness assessments.

Austin, Texas

• Provide employee coaching, training, and development.
• Manage employee performance by promoting teamwork, maintaining discipline, and high morale.
• Prepare matrix reports and ensured quality and deadline goals were met.

Austin, Texas Area

Full time coding bootcamp student to learn javascript, node, sql, mongo.

Round Rock, TX

• Represented Dell Americas as part of international team, improving Dell’s internal processes of interdepartmental coordination for handling customer support, case escalation and customer experience.
• Decreased support turnaround time, enabled ease of escalation submission, and reduced cost by streamlining and designing the Global Escalations page.
• Created team information and metrics, and workflows for various job functions and teams to increase workflow efficiency, allow visibility to higher management, and enable real time reporting.
• Triaged high severity technical escalations, process improvement.

Round Rock, TX

• Coached phone, chat, and email technical support personnel to improve performance.
• Identified opportunities for customer service improvement through audits and sit-ins.
• Improved employee performance via one-on-one coaching and group training sessions.
• Managed departmental program and event communications.

Round Rock, Texas

• Created training material; trained, evaluated, and provided performance feedback.
• Delivered refresher, new product, and sales training to high level technical and specialty teams, outsource vendors, and new hires.
• Simplified complicated concepts, created fun group troubleshooting activities, and brainstorming exercises; thus improving employee engagement.
• Kept regular contact with training team for updates and changes to curriculum and any issues or learning gaps in class (i.e. connectivity, attrition, assessment scores).
• Recognized for achievement: Excellence for Dell certified Trainer; rated as one of Dell’s best trainers.

Round Rock, Texas

• De-escalated and resolved high severity escalations concerning complex technical issues including executive escalations passed down from VP’s and upper management, and coordinated solutions with multiple departments.
• Recognized for achievement: award for Best International Product Support submission to engineering.
• Recognized for achievement: Customer Experience Gold Star Award.

Round Rock, Texas

Provided technical support via phone, email, and chat for business professionals and IT.

Round Rock, Texas

Reviewed level 1 and level 2 technician's troubleshooting steps, performed advanced troubleshooting, issued onsite service and/or parts when needed to resolve the technical issue.

Odessa, TX

• Ran shows, live news, and commercials; broadcasted live and recorded feeds.
• Retrieved feeds and commercials from Digital Generation System to tape and server.
• Experience using Krispin Corporation’s Rapid Play X 2,000, Digital Generation System- ADvatage Digital Video Playback System, VYVX, Fastchannel, DVX, and Pathfire to tape and server (Leitch VR440 UIM).

Midland, TX

Video photographer of family and business special events.

Israel

• Created and edited still photography and video documentation with an eye for important detail and proper composition.
• Developed, enlarged, and processed film.
• Still and video photography including Canon EOS 20D, Nikon FM-2, Nikon F-90x, Nikon Coolpix 950, Canon XL1, Sony DCR-VX1000, Sony DV and MiniDV, HI-8, among others.

Israel

• Ensured adequate headcount to combat sites at all times.
• Moved personnel across sites as needed to accommodate honorable discharge and injury.
• Accountable for all personnel in attendance.

Software Engineer, Computer Programming

HTML, CSS, JavaScript, jQuery, Node.js, Express, MySQL.

Bachelor Of Arts (B.A.), Communication And Media Studies