• Provided reference and information services using print and electronic resources to a diverse patron population• Managed all aspects of the interlibrary loan program through the Commonwealth Catalog and the Massachusetts Library System’s Interlibrary Loan Center• Developed the adult magazine and Spanish-language collections by selecting new materials and creating engaging displays to boost circulation• Contributed to adult programming by booking and organizing events, including… Show more • Provided reference and information services using print and electronic resources to a diverse patron population• Managed all aspects of the interlibrary loan program through the Commonwealth Catalog and the Massachusetts Library System’s Interlibrary Loan Center• Developed the adult magazine and Spanish-language collections by selecting new materials and creating engaging displays to boost circulation• Contributed to adult programming by booking and organizing events, including teaching technology classes and conducting monthly community outreach visits to an assisted living facility Show less

• Provided reference and information services using print and electronic resources to a diverse patron population• Assisted patrons in the use of library technology and electronic resources• Supervised the Information Commons (public computer area) and provided basic technical support

• Converted legacy finding aids into Encoded Archival Description (EAD) • Reorganized materials and updated legacy finding aids to ensure compliance with Describing Archives: A Content Standard guidelines

• Developed and led workshops to help undergraduate students improve their presentation skills • Assisted with syllabus development and designed engaging assignments involving video games, excursions, and films

• Tested and launched an online tool designed to help company personnel locate the authoritative (official) copies of business records• Built an internal SharePoint 2010 site to assign and manage product and workstream-specific metadata • Created user’s guides, maintenance manuals, tutorial videos, and other educational resources for the use of company personnel• Processed and stored records retained as part of various Trial Master Files in accordance with internal policy and… Show more • Tested and launched an online tool designed to help company personnel locate the authoritative (official) copies of business records• Built an internal SharePoint 2010 site to assign and manage product and workstream-specific metadata • Created user’s guides, maintenance manuals, tutorial videos, and other educational resources for the use of company personnel• Processed and stored records retained as part of various Trial Master Files in accordance with internal policy and industry regulations Show less

• Processed personal papers and business records created by John Langstaff, the founder of the Christmas Revels, to gain intellectual control and increase access• Expanded upon and rewrote a pre-existing finding aid

• Maintained electronic and paper records per company policy while protecting customer confidentiality• Implemented a system to track incomplete records to improve department efficiency and decrease customer dissatisfaction• Addressed customer requests, concerns, and inquiries

• Maintained responsibility for the handling of cash and the safeguarding of customer information• Ensured that merchandise was appropriately cataloged and displayed to drive sales and reduce product loss