Sharon (Shari) P. Email & Phone Number

United States

United States

NAFCU Certified Bank Secrecy Officer

Fort Mill South Carolina

Fort Mill, South Carolina

Charlotte, North Carolina Area

Berlin, Ct

• Manages the Collections department including third party collectors, small claims, foreclosures, Member protection insurance claims, and Collateral Protection Insurance. • Developed policies for effective workout loans. • Works directly with the Underwriting department to provide service for the under served while maintaining an acceptable risk level. • Lowered the combined delinquency and charge off ratio from 3.03% in 2010 to 2.38% in 2011.• Implemented an internal small claims process that has achieved over a 13% recovery rate.• Mentor and coach to peers and new employees.• Project management: Collection software; automated CPI processing

East Hartford, Ct

• Managing of 14 employees including sales and service coaching • Conducts monthly staff meetings and performance reviews• Develops and tracks individual employee goals to ensure success of the Credit Union Goals• Increased teller sales referrals by 40% with training and coaching.• Responsible for Vault and Automated Coin Machine balancing

Albany, Or

• Managing up to 9 employees for a credit union with 5 branches and $187 million in assets.• Developed policies for effect workout loans.• Underwriting autopsy of all charged off loans to drive lending guidelines.• Lowered Delinquency Ratio from 1.85% to a consistent .80% while increasing charge off recoveries from 8% to over 16%. • Worked directly with CEO and Executive team on multiple projects that have included new programs to provide new fee-based revenue resulting in annual returns of over $21,000. • Develops and tracks individual employee and departmental goals to ensure success of the Credit Union goals. Developed and implemented internal Small Claims and Garnishment program.• Created and implemented Skip Payment program resulting in revenues exceeding $70,000 annually.

Management And Supervisory Development

Advanced Certificate in Management and Supervisory Development, Certificate Awards: Customer Service, Leadership, and Human Resource.

Education record

Class 965 Seat 28