Sharon Marshall Email & Phone Number

Burlington, On

Application Owner of the Compass Billing System entails having a holistic view of the NetCracker billing solution and ensuring all the relative pieces of the puzzle fit and operate in a well organized and functional fashion. Responsibilities include the investigation, impact analysis and clear understanding and communication of any requested changes to the Billing System and ultimately providing the approval to implement those changes. Also responsible to ensure all key controls and audit deliverables are met. Key tasks include:- Ensure Compass is relevant to the environment, stakeholders and overall issues.- Ensure Compass meets the usability requirements of users, stakeholders, and external partners.- Ensure Compass is compliant with all legislative requirements.- Drive change, where appropriate and ensure processes, application interrelationships and entities are seamlessly integrated with Cogeco’s broader environment.- Raise application effectiveness and performance by strategizing options, deciding on actions, communicating decisions and taking action.- Design application measurement, assessment and quality improvement programs.

Burlington, Ontario

“Darwin” will replace the organization’s 25-year-old Order Management, Billing & Customer Care systems in Ontario and Quebec. The Darwin Program is a unified order management, billing & customer care system and involves the data conversion and migration of 1M+ Quebec and Ontario customers to the new platform● Business Owner for Operational Readiness-Identification and creation of operational readiness strategy to ensure communication, efficiency and readiness for production launch-Manage operational process and procedure development-Manage the transition plan for existing billing platforms to the new platform; including all affected infrastructure and integrations-Responsible for identifying the roles & responsibilities for operational functions within the organization when introducing the new platform-Working with HR on impact assessments and organizational change management for IT-Creation of Governance structure for Managed Services-Oversee the creation of Security Matrix for user accesses-Identify key stakeholders for all impacted and net new applications/services-Manage planning and execution of ORT (Operational Readiness Testing)● Business Owner for Product Information Management and Product Lifecycle Management-Manage the creation of product information workbook including all product offerings, provisioning aspects, rules and configurations-Work directly with Business SMEs to understand the organization’s product development plans and interpret these for Solution Delivery-Implement RASCI for product governance

Burlington, On

• Manage a team of Sr. Business Analysts to ensure exceptional process and program delivery for high profile projects for the organization. Includes working with Business Leads across the company, completion of process gap analysis, creation of an inventory/repository, testing/validation of processes and providing regular updates to the Program stakeholders.• Develop, manage and execute the Communication strategy and delivery for the Program including creation and maintenance of Google Apps site repository. • Develop, manage and report on KPIs for all levels of the Program including the creation of the KPI dashboard and presentation to the Program team, Business partners and Executives.• Develop, manage and execute the training strategy for the Program.• Identify and present opportunities for improvements and efficiencies.

Burlington, On

Leads the IT Service Management functions as part of the Infrastructure & Operations team but on a day-to-day basis representing all of IT. This internal and business unit facing role is integral to ensuring effective, efficient, timely and reliable support to IT issues and requests. Responsible for developing and maturing our ITIL processes, identifying and driving continuous service improvement initiatives and generating value-rich communications to end-users. Develops, optimizes and adapts in accordance with the ITIL framework, IT Service Management processes including Incident, Problem, Change and Asset/Configuration Management.Project Owner/Manager - Successfully launched Google Apps for Business overseeing the entire deployment from discovery phase through to configuration to post-deployment. Raised awareness of cloud collaboration, communicating across the Company and ensuring buy-in and confidence from all levels of the business.

Burlington, On

• Manages IT Infrastructure & Operations resource assignments for all initiatives and support.• Coordinates infrastructure resource assignment during project delivery and ensures SDLC methodology is applied constantly.• Coordinates IT Infrastructure & Operations KPIs including data collection, variance analysis, reporting and automation as well as identifying and developing new KPIs.• Influences and negotiates the direction and nature of IT Infrastructure & Operations processes and provides authoritative analysis through interpretation and opinion.• Initiates enhancements to systems used for data compilation, analysis and reporting in support of department mission to standardized, accurate, auditable and reliable reporting.• Establish and maintains strong relationships via a communication network with the leadership teams within IT and throughout the business to promote the exchange of best practices and process improvements.

Burlington, On

Responsible for planning, designing, developing, and launching efficient information systems in support of core organizational functions. Gathers and analyzes data in support of business cases, proposed projects, and systems requirements. Responsible for generating and compilingreports based on their findings, complete with probable causes and possible solutions to systems issues. Elicits, analyzes, specifies, and validates the business needs of project stakeholders. This includes interviewing stakeholders and gathering and compiling user requirements to convey to development teams throughout the software lifecycle. Applies proven communication, analytical, and problem-solving skills to help support the development process, and to ensure that project deliverables are met according to specifications and help maximize the benefit of IT system investments. Coaches team members, evaluates their performance and guides them when necessary.

Burlington, On