Internal Audit• Performed audits for business processes considering regulatory compliance, process, and financial related risks to identify control gaps and process improvements• Designed test plans and data analytics to identify operating effectiveness of controls • Documented findings in Audit Reports and presented findings to internal management as well as stakeholders Risk Advisory• Monitored program management and governance practices for three integration projects, utilizing AGILE and Waterfall development methodologies, and provided guidance on program governance best practices, including change management, status monitoring, and testing execution• Assessed program test execution strategies, including testing scope, documentation procedures, status reporting, and defect resolution processes• Provided recommendations related to the design of ITGCs and SOX controls for system and process future state• Assisted stakeholders by working with third-party vendors to validate SOC reports were sufficient in scope and any significant control exceptions were remediated prior to go-live• Communicated key risk areas, improvement opportunities, and recommendations to executive leadershipProcess Improvement• Led projects to understand business processes impacting employees in complex system landscapes with union contractual obligations• Identified improvement opportunities and pain points across business and technology owners to increase efficiency and decrease process inaccuracies• Facilitated multi-functional workshops to prioritize recommendations, identify solutions, and propose implementation timelines

My responsibilities include:1. training and coaching associates to provide unique solutions to customer problems2. creating sales plans to meet and exceed budget goals3. implementing programs to recognize employees for excellent job performance4. maintaining operational excellence in the department

As a self-employed contractor, I provided solutions for many clients. I have worked as a Payroll Specialist, Office Manager, and Bookkeeper. I was responsible for property management, payroll, financial reporting, and financial inquiries.