In the highest IT leadership role for the enterprise, had complete ownership of the establishment and execution of the enterprise-wide digital & tech strategy, ensuring alignment with the enterprise's business strategy and the delivery of related business outcomes for iconic media & entertainment brands like the Grand Ole Opry, Ryman Auditorium & Ole Red. Responsible for all aspects of technology deliver including web development, eCommerce, system integration, database support, application management, multi-tiered end user support, information security, servers, storage, software, hardware, networking, and cloud-based solutions including management of associated vendor relationships.Lead a people-focused tech culture to grow and develop a mid-sized team able to thrive in a fast-paced environment executing strategic technology initiatives across performance venues and media & entertainment-based restaurants resulting in year-over-year double digit increases in revenue. 10+ years’ experience using an agile scrum delivery method to successfully enable and support significant business outcomes by maintaining a positive team environment that supports a fast-flowing pipeline of ideas, opportunities and improvements. Manage the information security and privacy risk mitigation program based on best practice frameworks (NIST, ISO, or SANS) and risk appetite, to identify the highest risks and ensure that major initiatives and resources are allocated for optimal mitigation. Present program status updates to the board of directors.

Ensured successful transition of hotel operations to Marriott in 2012, reviewing the high-level application architecture and transitioning contract assignments (including the Microsoft Enterprise Agreement). Helped guide the overall project organization and functional work streams as the remaining organization downsized their operations when converting from a C Corp (Gaylord Entertainment) to a REIT (Ryman Hospitality Properties). Lead the application services team as they rebuilt the hotel system for Gaylord Opryland after the devastating flood of May 2010. The hotel re-open exceeding the revenue expectations for the remainder of the year.Lead internal tech consulting services team of business relationship managers & business analysts responsible for IT governance and portfolio management.

Served as Scrum Master of Enterprise Data Warehouse / Business Intelligence team, helping the team transition to an agile development methodology.Served as Enterprise Data Architect on newly formed Enterprise Architecture team. Implemented Werner Architecture Process (based on The Open GroupArchitectural Framework - TOGAF) and tested process by creating baseline and target architecture plans for single sign on, including identity management components.Identified data quality was a gap preventing successful implementation of target data warehouse architecture. As a result, worked on bringing awareness to the cost of data quality problems and ultimately facilitated coordination between the data warehouse / business intelligence team, business subject matter experts and application teams to identify, prioritize and fix data quality issues at the source.Identified and implemented audit, balance and control procedures for the data warehouse to ensure that the critical data elements always match back to the source of record.Evaluated current data warehouse architecture related to data marts and determined the ETL tool and database for the target architecture.Worked with system administrators to evaluate current DW/BI infrastructure and develop a plan to upgrade existing hardware and expand systems to support production, QA and development environments.Modeled, designed and implemented dimensional model for transportation management service measures using Erwin.Implemented processes and standards to support logical and physical data modeling, source data analysis, source to target mapping, and ETL development.Lead OLAP cube development.

Responsible for all aspects of the business intelligence and information delivery environments including serving as a strategic interface to business and IT providing the overall technical solutions to meet the various corporate information delivery needs. As a key member of the Data and Information team, I provided leadership on large-scale business intelligence projects involved at all levels, from strategy to project execution to training.Administer and support the enterprise BI tool suite.Serve as a technical lead in the design, development and support of BI applications.Mentor and guide IT and business resources on all aspects of business intelligence tools and techniques.Administer and manage the information delivery framework, environment and platforms.Support business intelligence projects.Participated in the development of the Information Delivery Framework, responsible for driving business intelligence and data management maturity.Served as Technical Business Intelligence Lead for SOA Bill & Collect and Distribution Management projects.

Involved with requirements gathering, estimating task durations, providing design (logical and physical) specifications, determining software and hardware requirements, evaluating and selecting tools, devising test plans, conducting testing scenarios, creating and/or enhancing existing ETL processes, implementing data marts and continuously communicating with internal customers.Lead and coordinate tasks of fellow data warehouse developers and contractors.Ability to interpret the transformation rules for target data objects and develop the software components to support the transformation.Knowledge of the Kimball/Inmon data warehousing methodologies, database concepts and modeling techniques.Involved in capturing and analyzing business and system requirements.Performance tuned ETL jobs to reduce batch run time.Developed hundreds of DataStage jobs using most stages (ODBC, Hashed file, Aggregator, Sequential file, Link Collector, Transform, Shared Containers).Evaluated and selected third party software (CoSort) to be used in conjunction with Ascential DataStage for increased sort performance.Created test plans and complex test cases in addition to executing unit, integration and regression testing and supporting user acceptance testing. Excellent SQL programming skills.Support and maintain production processes.

Performed ETL using SAS and SPSS to prepare third party data for statistical analysis.Built predictive models using logistic regression and other statistical techniques to select customers most likely to purchase additional products and services.

Performed Account Manager for various clients.Performed data cleansing, summarization and statistical analysis using SAS and SPSS.