Sharon R. Email & Phone Number

New Zealand

Auckland, New Zealand

Australia

Mortgage brokers fulfil client's financial goals, and I take care of the loan application administration and customer support for mortgage brokers.I'm also experienced in coaching loan admin processors from scratch.My ultimate goal is to help brokers reach and maintain the perfect balance in business & life.My customer-centric work ethics and the professional knowledge as parabroker have been proven to effectively assist Australian residential mortgage brokers with credit analysis, pricing, loan product & lending policy research, in addition to the robust loan processing system from application lodgement preparation to settlement.Let's catch up for an e-coffee and discuss a personalised approach to either incorporate my loan processing services in the growth of your business or work with me to live coach your loan admin team. Feel free to drop me a message on LinkedIn or an email via sharon-loanprocessor@hotmail.com.Thank you and look forward to the collaboration!

Australia

- Took advantage of my mortgage broking professional experience and successfully led an offshore loan admin team to help brokers reach and maintain the perfect balance in business & life.- Kept meticulous client notes and updated account information in company databases for compliance and potential compliant management- Apart from processing actual loan applications, I collaborated with upper management to implement continuous improvements and exceed team goals.- Taught consultative customer experience & loan processing techniques to new and existing staff members to build expertise.- Aligned company goals with customer outcomes and increased customer satisfaction.

Auckland, Auckland, New Zealand

Working in a fast-paced call centre environment, I successfully honed my professional skills of insurance underwriting and complaint management.I handled customers' enquiries regarding general insurance products and their accounts in forms of phone calls and emails.I provided quotes on suitable general insurance products to meet the customers' goals in accordance with our company policies.I assisted customers with the completion of policy establishment and payment arrangements.Apart from the main working tasks, I was also selected to participate in a corporate group for our internal process improvement collaborations. I cherished the opportunities to learn about the other functional arms of the company, openly discussed with colleagues and collectively resolved the bottleneck matters in different departments of the business.

Auckland, New Zealand

- Cultivate positive “Zen” relationships by applying balanced wisdom and effective communication skills in order to resolve problems amongst property managers, holiday home owners, guests and internal stakeholders- Effectively optimised online listings in a timely manner to ensure the accuracy of pricing, promotions, features of listings in the database by using sophisticated computerised programs- Effectively responded to holiday home owners’ enquiries, via phone calls and email, on monthly financial statements and the use of the online self-service portal- Collaborated with internal departments to align marketing campaigns.- Evaluated customer needs and feedback to drive product and service improvements.

Auckland, New Zealand

- Asked open-ended questions to better ascertain client needs and determine best domestic or international travel offerings.- Assisted clients with flight changes and cancellations to minimize travel disruptions.- Organised memorable and exquisite travel itineraries and vacations for clients in all walks of life- Implemented automated office systems, optimising clients and data communications as well as records management.- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

Adelaide, Australia

- Assessed clients' financial data to determine loan suitability- Collaborated with and facilitated communications between clients and lenders to obtain ideal loans for home purchases or refinancing- Presented, explained and processed home loan documents efficiently through the application process- Liaised with lenders and other third parties to make property or refinancing settlement happen on time- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.- Established strong relationships with clients, which helped to forge new business opportunities.- Participated in industry events and conferences to build relationships and gain market intelligence.

Adelaide, South Australia, Australia

I specialised in all aspects of residential mortgage lending across a great variety of lenders in Australia.

Adelaide Area, Australia

- Demonstrated high level of communication skills in providing technical support and regulatory advice on chemical waste management- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.- Renegotiated outsourcing contracts to save considerable costs.- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.

Master, Environmental Management

Environmental Management

Diploma, Finance And Mortgage Broking Management

Activities and Societies: member of MFAA Finance & mortgage broking management

Certificate Iii, Business Administration And Management, General

Business Management

Bachelor In Applied Chemistry, Chemical Analysis, Environmental Chemistry

Applied Chemistry