Sharon Kelly Rivers, Mba-Hrm, Cpr/Aed Email & Phone Number

Houston, Tx, Us

Demonstrated experience in all employee life cycle phases and complete scope of transactional services (learning, recruitment, reward, talent management, HR data & analytics, payroll, organizational data management and more…). Proven experience managing and implementing large-scale HR programs and initiatives, HRMS/HRIS project management, system implementation, utilization, and integrated solutions across all HR processes.

Enthusiasm, growth mindset, passion for innovation, proactive approach, strong interpersonal skills, and an eagerness to grow and adapt have enabled me to leverage my education, extensive professional background and experiences to connect, engage, inspire, and motivate students to learn. Proactively building and boosting each student’s confidence, self-esteem, critical thinking and engagement skills, while challenging students to step out of their comfort zone.

Houston, Texas Area

Responsible for providing vision, leadership, guidance, planning, project coordination, support, maintenance, and management for all activities tied to HR Shared Services.Directed the development, execution and implementation of HR operations and transaction management processes, including business measurements, audits, compliance controls, quality assurance, vendor management and policies and procedures.Ensured compliance with all regulatory and legal requirements in all aspects of recruitment and employment.Proactively identified strategic gaps or opportunities and proposed a consulting plan to identify and address root causes.Built interventions and solutions based on collaboration and cooperation with key stakeholders.Proactive in partnering and building relations to identify opportunities to improve efficiencies and enhance the quality of work.Managed and mentored a team of HR coordinators and specialists who were responsible for delivering HR services that included: providing guidance and assistance, new hires with navigation through pre-employment activities (i.e. licensure/certification primary source verification, background check, drug testing, employee health screenings, EEO-1, I-9) ensuring activities were completed in a timely manner.

Houston, Texas Area

Led the Performance Management process for the company. Drove defined timelines to completion. Served as the Performance Management System Administrator - SilkRoad-Wingspan, managed system security access. Designated as the point of contact for domestic and international inquires regarding the performance management process and or system related issues. Trained employees, managers, and supervisors in SilkRoad-Wingspan Performance Management System and ran SilkRoad-Wingspan Performance Management Reports, as needed.

Houston, Texas Area

Accountable for the management, leadership, strategic direction and prioritization over end-to-end HR Services & Operations, Payroll and HRIS, including tiered case management/issue resolution, pre-employment, on-boarding, off-boarding, workforce changes/transactions, the delivery and support of benefits programs, on-boarding and off-boarding of employees, leaves of absence and other employee life-cycle related programs, inquiry services and document/records management.First level response for HR tools, processes, program questions and issues, and a variety of system applications, employment questions and concerns, pay changes, and other day-to-day employee inquiries. Provided proficiency in responding to HR service matters, including escalations and policy exceptions.Led organizational readiness efforts for all Shared Services initiative and projects, including creating training materials, job aids, short videos, presentations and other materials and presenting those materials to key stakeholder groups.Served as Project Manager for ADP Implementation (transitioned from PeopleSoft and ICMS to ADP), upgrades and informational databases and system support, 3rd Party vendor management, HRIS business solutions and other HR operational activities. Successful on time, on budget ADP Project Implementation and outsourcing of key processes.Managed the payroll administration process including the execution of the payroll production schedule, ensuring payroll process was efficient and accurate. Resolved and communicated any pay related issues.Provided forward thinking initiatives to accomplish operational objectives, which included organization restructuring, process re-engineering, technological advances and adaptability to changing business and regulatory environments.Effectively partnered and collaborated with senior HR and business leaders to adopt standardized processes and procedures, to enable efficient and effective HR Service Center and HRIS operations.

Greater New York City Area

New York, Ny

Established the strategic direction, goals, standards, resource allocation, new policy and procedures for the day-to-day operations of the Company’s benefits administration department, Leave of Absence and Disability Department serving 56,000 employees across multiple sites, ensuring benefit programs were administered efficiently. Developed strategies and implemented plans to maximize productivity through the development of performance standards, mitigating risks, driving cost savings, and continuously improving the quality of service. Collaborated with worldwide HR program, policy and process owners to deliver effective absence management programs.Developed and promoted a workforce and culture that emphasizes quality, continuous improvement, and high performance. Established strategic and collaborative relationships with HR business partners, shared services groups, and third-party vendors to implement and monitor service levels and continuous improvements in the delivery of total absence management services. Accountable for guidance and interpretation of policies, state legal requirements; subject matter expertise (SME) for time off, leave of absence (LOA) programs; reviewed and analyzed Short Term Disability (STD) and Long Term Disability (LTD) plan designs, conducted periodic reviews of Summary Plan Descriptions (SPD’s) for compliance and periodic updates.Accountable for day-to-day direction to multiple leave and disability vendors; established and monitored service levels, scripts and communications; responsible for investigation and managing complaint resolutions to negotiate a "win-win" outcome for all parties, partnered with internal and/or external legal counsel to prepare for and/or respond to lawsuits or complaints filed by outside agencies/DOL. Managed and mentored a team of benefit administrators, coaching performance as required.

Houston, Texas Area

Provided oversight and leadership of all HR shared services operations (Call Center, Employee Data Management-EDM, Leave of Absence/Disability Management, Payroll Processing, Payroll Accounting & Tax, Benefits, 401k, Relocation and Application Support) including HRIS technology, service delivery, operational effectiveness, business process review, continuous improvement activities, technology strategy, staff coaching and development.Recommended new approaches and cost saving initiatives to improve work process design, procedures and technological capabilities and operational efficiencies. Developed strategies, implemented plans, and maximized productivity through the development of performance standards, risk mitigation strategies, cost savings that yielded maximum return on investment, and continuous improvement in the quality of service. Pro-actively engaged in the process of continuously improving service delivery, efficiency and cost effectiveness through process/data analysis, audits, monitoring, and leadership of continuous process improvement initiatives.Organized project activities that required cross-work streams, meetings and effective change management communications, to ensure timely and accurate completion of projects. Managed the day-to-day system integration with internal and external business partners. Concurrently facilitated efficient operations to meet business and compliance requirements.Project manager on insourcing/outsourcing projects, 3rd Party vendor management and other HR operational activities.

Houston, Texas Area

Houston, Texas Area

Served as an HR business partner and consultant to senior level leaders and their teams. A primary resource for all aspects of HR management, accountable for strategic and consultative support, policy interpretation, and delivery of HR services. Partnered and collaborated with clinical and research leaders to create and drive human capital strategy for assigned business units, in alignment with Academic Affairs business strategy to develop strategic workforce plans.Partnered, consulted, and represented the Vice President on various institutional working groups and committees to plan, evaluate, and implement institution wide changes, change management strategies, internal consultant on cross-functional teams, spokesperson on various institutional working groups.Accountable for automating/streamling processes, the development and delivery of out-of-the box system solutions, for a heavily customized system. Directed teams in development of solutions, scope, design, and implementation of human resource strategies and successfully implemented out-of-the box system solutions on time and on budget. Managed and mentored the HR Data Management Team consisting of one IS consultant and two database coordinators.Conceptualized and managed the design, development, build, testing and implementation of PeopleSoft solutions for identifying and tracking faculty data specific to UT System Affirmative Action Plan – AAP.

Master Of Business Administration (M.B.A.), Business Administration And Human Resource Management, 3.94

Bba, Business Administration, 3.97

Graduated with academic honors