Sharon Robison Email & Phone Number

Blue Springs, MO, US

Lawrence, Kansas, United States

• Utilize Gearset to create pull requests to move changes from Dev sandboxes up through the Production Salesforce environment.
• Direct vendor relations and contract management with the Adobe TAM to ensure the application continues to be available for the organization.
• Create unique training materials for each department across the organization using tools such as SnagIt to enhance the document experience with GIFS.
• Create user accounts on the Adobe platform, triage all application related issues, and use Power Automate to streamline manual workflow processes.
• Leverage Remedyforce to create reports, dashboards, and templates, for IS staff to effectively address and resolve incidents, service requests, and other IS related issues.
• Conduct analysis through interviews to identify pain points, while putting together action plans to correct those issues

• Improved user efficiency of business operations by evaluating current workflow through interviews and work sessions, to call out pain points and find an enhanced process.
• Lead multiple, concurrent, Jumpstart projects to completion in the time frame allocated by Salesforce.
• Managed the implementation of Sales Cloud, Service Cloud, and Pardot from end-to-end using Google Meet for meetings, Google Drive and Quip for document storage.
• Worked independently to design documentation and client resources for use post implementation.
• Continuously trained on various Salesforce solutions including Health Cloud and Net Zero.

Kansas City, Missouri, United States

• Designed, implemented, and supported the requirements of application systems through meetings and working sessions to identify needs.
• Coordinated with the Cloud team to take on Azure work where needed including management of integrations of applications including DataDog.
• Provided tier III support to Children’s Mercy Infrastructure for any application and server needs.
• Provisioned servers using Ansible and VMWare while completing all post configuration steps using Active Directory.
• Maintained Windows and Linux servers in a separate environment used for hospital application management and non-production testing.
• Worked with the security team to improve the implementation of network segmentation by taking on various roles and going through use cases.

Lees Summit, Missouri, United States

• Created and maintained team documentation through the use of SharePoint wikis, and ServiceNowKnowledge Articles.
• Primary point of contact for Cognizant Facets and Optum CES configuration, testing, and troubleshooting, including all patching, upgrades, server resources, user/group roles, determining KPI’s, security compliance, and.
• Collaborated with Business Analysts for future state planning of the Facets application upgrade through meetings and working sessions to determine needs versus wants of the users.
• Reviewed and maintained Splunk KPI’s for various alerts across teams.
• Assisted in the installation of and regression testing for specific applications during major upgrades including the upgrade of Citrix XenApp/XenDesktop 7.15 environment.
• Worked with Security Analysts to determine delegation of access roles for partner teams working within specific applications.

Kansas City, Missouri, United States

• Provided support for Meaningful Use Stage 2 and 3 reporting through the use of process documentation, in-person training, and readiness workshops.
• Researched Regulatory changes and updates to Meaningful Use along with client impact.
• Designed and implemented Transition of Care for each client including contract/scope analysis, data gathering, certificate requests through DigiCert, creating test cases for use, and teaching hospital systems.
• Provided project guidance and kept costs within contract terms including any travel or extended work needed by itemizing all time spent and travel costs in PeopleSoft.
• Lead several successful Transition of Care upgrades for hospital systems to be compliant with Meaningful Use Stage 2.

Kansas City, Missouri, United States

• Planned and arranged project deliverables in alignment with the expectations of the client and business need.
• Maintained end-user access and privileges for non-production servers.
• Partnered with various internal groups to test internal code and validate builds.
• Extracted data from failed ops jobs to provide to the appropriate State Department of Health.
• Maintained non-production servers by installing service packs for updates and testing any code changes before rolling out Production.
• Performed any environment needs such as a domain refresh from Production to Test or deleting an unused node.