Dealing with customer enquiriesBooking in appointments for installations with customers, often residents of flatsScheduling work for 2-3 EngineersStreamlined the office scheduling system by researching and finding the right fit for the companies needsOnboarding staff to use the new system and ensuring they had the right information to use correctlyUpdating the companies InstallerPro system so that all the customers contracted visits were maintained so that we know exactly what jobs are coming up, in time to schedule them in with customers.Ordering of both office sundries and parts for customer jobs, ensuring that when quoted we have the correct parts for the jobsPacking parts for large jobs ready for dispatch by either courier or members of staff.Making sure that all staff have exactly what they need to do their jobs.Liaising with the Managing Director and checking multiple email boxes to ensure he has all the relevant information prior to meetings Sitting in on meetings, making sure that we update stakeholders in how the jobs are progressing and taking notes of things we need to do going forward.

Dealing with incoming queries by phone and email from staff and discussing with Branch Secretary to ensure that they were directed to the right Steward.Maintaining the Staff Side Branch Secretary’s diary and fitting in meetings where appropriateTaking detailed notes at investigations and meetings ensuring they are passed to relevant person for escalation.Creating posters for events and distributing to members by email and throughout the hospital via stewardsOrganising and booking rooms for internal and external meetings for UnisonSourcing facilities for eventsGeneral Administration such as scanning, photocopying, filing and destruction of confidential documentsDistribution of Unison steward events and information

Temporary position for a month working with the HR function.

Managed a team of 2 administrators responsible for maintaining and developing the Microsoft Dynamics CRM 2015 system.Conducted on-site and remote meetings with stakeholders to capture requirements, created specifications of requirements, and developed screen mock-ups and process maps for external development teams.Coordinated with external development teams to ensure all questions were answered prior to them carrying out the work, and thoroughly tested all changes with the team and stakeholders before deploying to the Live environment in a timely manner.Created training documents and trained staff and colleagues on the best use of the system and new features, as well as documenting errors in the system and supporting staff to find workarounds until issues were resolved by the 3rd party support company.Maintained and built lasting relationships with suppliers and stakeholders to ensure the smooth running and development of the system, with some D365 knowledge gained during the company's migration process.

Helping customers enhance their CRM systems to improve employee productivity and increase sales.

Collation and distribution of all outgoing Mail CampaignsCreating Email Templates using Dreamweaver and distributing them to lists taken from CRM and external sources.Updating the company WebsiteUpdating sharepoint siteMaintenance of the CRM system ensuring it is up to dateEnsuring all data is run through the TPS register regularlyMaintenance of marketing equipmentTraining of staff on the CRM systemPrinting and collation of Marketing collateralMiscellaneous Administrative duties when required

Learnt how to improve the companies software and putting in new modules within the software. Ensuring that bugs are fixed promptly ready for patches and new version releases

Secretarial work similar to that of position with Civica but also helping with the administration side of the marketing team ensuring that large mailers were sent out on time and that the ACT database was kept up to date at all times and sales staff were informed of mailers going out and took into account their comments

Sending out Offer letters to new startersSecretarial suppport for the MD/FD & 5 Sales DirectorsInputting payroll informationUpkeep of staff database, monitoring holidays and sicknessOpening and distribution of postAnswering and directing incoming callsSwitchboard cover when receptionist was on holidayOrganising temporary staff cover when requiredPreparation and distribution of Board Pack informationOverseeing Maintenance of buildingDealing with PostOrganising Annual dinner/dance

Dealing with a very busy reception. Greeting visitors and providing refreshments. Organising meeting rooms and car parking for visitors. Typing of reports and general correspondence. Sending faxes and emails

I dealt with Independent Financial Advisers telephone queries about cases and discussed the status of the cases and expected turnaround times with the Outsourcers who were dealing with the cases for PASS Review. I tried to ensure that any problems encountered were dealt with as quickly as possible. I also assisted other memb ers of staff with computer problems and ensured that LOCATE was running efficiently

I was employed to assist the administrator in the collation of information relating to student applications dealing with placements within the Trust. I dealt with inputting placements personal details onto an access database and devised a program where the medical rotation of student’s placements could be automated. I dealt with the reorganisation of the filing system to enable better access to student’s papers.I also assisted in the running of training courses for doctors and surgeons and despatched training material to all attendees, greeted the attendees at the place of the course and made sure that refreshments and car parking was arranged for all personnel

I was employed to type tenders and quotations. I answered telephone queries from employees and visitors about problems and faults within the hospital. I typed large tender documentation and general correspondence. I answered the phone and took messages for the contractors who were doing work in the hospital grounds. I rearranged the filing system and put template information onto the computer system to make the tender and quotation procedure much simpler. I supplied the Director with refreshments when meetings were being held and typed up minutes from the meetings

Employed to type large tender and specification documents. I also typed general correspondence for staff. Binding documentation. I had some training on the Xerox documenter system and retrieved archived documents from a central processing unit