Engagifii provides software solutions for state and local government entities, including government relations, training and accreditation, revenue management, and workflow integration. Clients include State Health, Transportation, Housing, Criminal Justice departments, large and mid-size municipal governments, Universities, and health plans. • Lead consulting engagements with State and Municipal governments to assess current state and determine specific requirements to transform current operations• Manage state and local government proposals from bid to sale, including proposal development, pricing, and contract execution• Responsible for re-engineering marketing and product management within Engagifi, including identification of new customer markets and segments, target profiles of customers for each segment; these changes largely lead to a tenfold increase in average deal size, which currently average $40K per client, with some as large as $2M• Lead process re-engineering efforts using lean principles enterprise shared functions including a redesign of lead generation, contracts, and proposal processes and tools• Lead root cause analysis for client losses; investigation lead to identification of key deficiencies in product support, and in turn to a partnership with Engagifi Directors to overall all client support operations • Manage day-to-day operations of all sales and account executive staff, including adjustments to goals, issue resolution, and employee development and coaching • Conduct product demonstrations for potential executive buyers, based on analysis of specific client needs• Develop functional use cases for and target operational metrics for implementation team to model and measure against for implementation success • Manage engagement-level profit and loss• Develop and present key financial reports to ownership, including profit and loss, sales projections, and progress against sales goals

• Set the company's vision and mission resulting in becoming the leading e-commerce provider in the photography industry• Successfully oversaw product development and launch that achieved commercial success• Served as business and sales consultant, identifying and involving key decision-makers throughout the sales process and managing relationships with industry leaders and C-level executives• Presented at global conferences as a Subject Matter Expert in digital marketing strategies, ecommerce, Internet sales trends, and technology disruption• Managed relationships with existing customers to ensure they were leveraging existing and new features, as well as identified potential upsell opportunities• Identified and targeted new customers and sales opportunities by initiating action plans to approach and secure business • Consulted and trained businesses on how to leverage ecommerce, new technologies, digital marketing, and innovative sales strategies to increase sales and gain a competitive advantage• Managed sales, marketing, support, and customer success functions and teams

• Responsible for defining, prioritizing, planning, and driving the execution of the vision for the existing and future product lines• Collaborated with customers, business partners, and internal stakeholders to prioritize features, balancing incremental benefits with the long-term roadmap objectives • Re-developed pricing and support models to mature key processes across the organization • Conducted competitive analysis and market research to inform the strategic positioning of the product to customers, partners, and market influencers• Effectively communicated the value proposition through proposals and presentations

• Implemented a new customer success department with an innovative, forward-leaning support approach that increased customer satisfaction from 35% to 85% in less than 18 months• Led the design, development, customization and timely execution of proactive customer success analysis. Defined and used metrics and data to ensure customers in different verticals and across use cases optimized the benefit, dollar savings, and effectiveness of their solutions.• Defined, developed, implemented and led the customer success and support processes and structures to ensure seamless customer deployment and ongoing support• Planned, produced, and administered client programs that promoted adoption and ensured solutions continued to operate as expected in past deployments, decreasing churn and increasing upsell revenue by 65%• Hired and led a team of customer success leads to ensure customer adoption and full understanding and use of the solutions purchased

• Managed all aspects of marketing operations, including campaign planning, execution, and reporting.• Launched a new digital marketing strategy that resulted in a 300% increase in qualified leads and $6M in new sales • Ensured all content assets were in line with the overall marketing strategy• Designed direct-to-customer mailings, automated campaigns, and digital advertising• Conceptualized and designed comprehensive training and sales materials for sales agents• Recognized by agents and customers for creative and innovative approaches to marketing

* Generated $4M in sales in 2005 through the acquisition of new accounts and expansion of existing accounts (140% Quota)* Received “Regional Sales Representative for the Month of October 2005” award* Increased managed accounts spend by 18% in 2005* Developed expertise in using CRM software, tracking and measuring performance, and digital marketing to connect with prospects

* Implemented a new sales plan and modified the methods of scheduling increasing efficiency and raising company profits 50% YOY.* Designed and executed a marketing campaign to attract new business resulting in an increase from 35 contracts in 2003 to 67 contracts in 2004.* Responsible for preparing bids and negotiating specifications for materials, equipment, workers, and other construction services.* Planned, scheduled, and managed all aspects of the project and work crew.* Managed the construction team to ensure projects were completed on time, within budget, to specifications, and to the client's satisfaction.