I established this organisation in 2008 to assist parents dealing with the confusion of child support issues.Having worked in the child support arena for some years, I have high level expertise in this area and found many separated parents have been unable to understand the complexities of the child support legislation and how it pertains to them.The service offered can provide information and support and alleviate some of the stress, allowing separated parents to concentrate on their children and moving forward with their lives.For more information on Child Support Advisory Service Pty Ltd,, be sure to visit our website at www.csas.org.au

Providing supervision and support to offenders to complete bond/bail conditions as a result fo a court order.Assess each client’s capacity to undertake the tasks and requirements to ensure high completion rates.Facilitate the engagement of stakeholders and service providers to link offenders with appropriate services within government and non-government organisations.Produce reports for court with regard to progress and/ or non-compliance of offendersConduct suitability assessments with potential clientsConduct criminogenic needs assessments to identify underlying issues that may have been a contributing factor in criminal behaviours in order to ascertain services which may assist in the reduction of offender recidivism.Liaise with psychologists, psychiatrists and counselling services with regard to client progress.Liaise with legal representativesFacilitate information sessions to stakeholders, including , legal professionals and community organisations Attend court at sentencing to provide relevant information as requested by magistrateConduct Post Sentencing Interview to engage offender in the completion of their bond/bail conditions.

I established the new site at Downing Centre Local Court, and coordinated the services provided at this site with local courts, Central and Waverley and with police commands within the LAC of each court.I developed professional relationships with court registry staff, registrars and magistrates, as well as forging relationships with local community groups and organizations in sourcing venues for forums. Scheduled offender forums; venue hire; negotiated hire rates with community organisations and councils for venue hire; Processed invoices for prompt payment.Coordinated office staffing and supplies

Maintaining accounting program and financial statements.Advertising vacant properties for rent on internet, flyers and window displaysSetting and adjusting rent levels, tenancy parameters and collecting rent from tenantsScreening tenant applications using consistent screening process, including: previous tenant ledger, TICA check, reference checks-sign lease with tenantsHandling Complaints/Emergencies,maintenance requests, noise complaints, handle emergency situations. End of Lease- complete final outgoing inspection with tenantsPerform regularly scheduled property inspections.Dealing with Evictions following protocol and procedure to file and move forward with an eviction and Attend tribunal if requiredResponsible for Maintenance and Repairs of each property, including regular maintenance and emergency repairs within the landlord’s budget.Supervise vacant propertiesMaintain thorough records for each property, including all income and expenses; list of all inspections, signed leases, maintenance requests, any complaints, records of repairs, costs of repairs, maintenance costs, record of rent collection and insurance costs.Provide end of financial year record of transactions to each landlord for tax purposesAssist sales department with sales, open homes and processing sales documentation Maintain agency database, ensuring that all accounts and records are in order Run end of month accounting/management program at bi-monthly and End of financial year intervalsFacilitate payment to landlords for rents received Produce window displays and run advertisements for property sales department and properties going to auction.Lodge claim for refund of Rental Bond to tenants when tenancy has ended and ensure premises are tenant ready as soon as possible.

Produce and run advertising material for sale of Real Estate Agency rent rolls and Walk in Walk out sale of business.Assist the Real Estate Agency Broker to provide specialist assistance to Licensed Real Estate Agents in relation to due diligence and sign over of rent rolls and walk in walk out sale of business.Establish rapport with Real Estate Agency principals, staff and landlords providing personalised service standards throughout transition process during sale of business / rent roll. Introducing landlords to their new property management team ensuring consistency in service levels.Provide ongoing personal support to both the vendor Agent and the purchasing Agent to ensure that all transactions are completed in a timely manner.Transfer information from database and accounting program. Maintaining accounting program and financial statements.Process sales documentation Facilitating all management agency agreements for the PurchaserAssist vendor with preparation of Letter to Property Owners.Produce legal documents when requiredFacilitate production and completion of transfer documents for purchasers and vendors.Collate all returned MAAs onto Excel spread-sheet and schedule order to expedite process at Settlement date.Fulfil all aspects of lease signage with new tenants.Follow up on rental and tenant invoice arrearsMaintain up to date knowledge of real estate legislative changes.

My achievements included• Composed professional documents and reports for ministerial offices• Development of policy and procedures • Reduced the possible recidivist behaviour of incarcerated parents upon release • Facilitated focus groups for parents in custody• Development of a whole of government approach• High level Stakeholders engagement• Manage Being Connected Project team of 12 members• Manage Newly Separated Unemployed Parents (NSUP) project team of 15 members• Produced reports to ministerial office• Founding Member of the New Customers Pilot project team• Advocated for parents in initial stage of registration• Liaise with National Human Resources Department, team leader groups and other stakeholders in a professional and concise manner to develop training and service delivery packages• Trained and assessed over 200 Entry Level and Executive Level staff on updated legislation, policy and procedures• Developed and produced updated customer service strategies and training manuals for use nationally• Conceptualized and managed Correctional Services Outreach Program Project• Administered the Correctional Services Outreach Program• Reduced recidivist behaviour of incarcerated parents upon release through Correctional Services Outreach Program• Implemented and facilitated training and development packages for Newly Separated Unemployed Parents (NSUP) referral service• Implemented and facilitated our “Specific/Measurable/Attainable/Realistic (SMART)” approach to workload management across my teams.• Introduction, initiation and implementation of structural & cultural change through the “Fish” strategy across NSW sites• Collection of >$3.5M in child support debt - saving government purse• My innovation and implementation of new strategies and procedures and change management philosophy resulted in an achievement in “Rewards and Recognition for Corporate Values” Empathy, Care and Innovation.