• Provide exceptional customer service, catering to customer rental needs in-person and over the phone.• Conduct thorough follow-ups with various businesses and customers, including insurance adjusters, dealerships, and roadside assistance, to ensure timely rental processing and vehicle availability.• Accurately apply rental charges and process customer payments, ensuring financial transactions are handled efficiently.• Educate customers on optional protection products, rental terms, vehicle features, fuel options, and additional equipment to optimize their rental experience.• Contribute to branch sales and marketing initiatives aimed at driving business growth and increasing revenue.• Proactively identify and report vehicle issues to management, ensuring prompt resolution and vehicle maintenance to uphold operational efficiency.

• Provide exceptional customer service, catering to customer rental needs in-person and over the phone.• Conduct thorough follow-ups with various businesses and customers, including insurance adjusters, dealerships, and roadside assistance, to ensure timely rental processing and vehicle availability.• Accurately apply rental charges and process customer payments, ensuring financial transactions are handled efficiently.• Educate customers on optional protection products, rental terms, vehicle features, fuel options, and additional equipment to optimize their rental experience.• Contribute to branch sales and marketing initiatives aimed at driving business growth and increasing revenue.• Proactively identify and report vehicle issues to management, ensuring prompt resolution and vehicle maintenance to uphold operational efficiency.

• Effectively fielded and managed incoming phone inquiries, expertly directing calls to the appropriate advisors or departments by combining leadership experience and customer service.• Demonstrate adeptness in leveraging university systems, such as myKnightStar (EAB) and PeopleSoft, to streamline the resolution of student issues. • Exhibit precision in coordinating appointment scheduling for academic advisors via the online scheduling platform, ensuring meticulous documentation and unwavering adherence to scheduling protocols. • Contribute significantly to the collection and rigorous analysis of the office's annual institutional effectiveness report. • Aid in the recruitment and selection of a future work-study employee through active involvement in the interview and hiring process.• Assist in guiding and instructing newly appointed student front desk assistants to ensure the seamless functioning of the office.

* Facilitated interactions and educational experiences for a diverse range of children aged 3 months to 5 years.* Ensured a secure and nurturing environment conducive to children's growth and development through continuous supervision and vigilant monitoring.* Formulated and executed comprehensive lesson plans tailored to meet the educational needs and developmental milestones of each child.* Produced detailed classroom reports to track and communicate children's progress and accomplishments effectively.