Sharon Schiffhauer Email & Phone Number

Scottsdale, Arizona

Founded and led education consultancy business focusing on student acquisition and marketing to foreign agents and recruiters. Serviced clients targeting the Chinese market to bring Chinese students to the United States to study at US universities and US high schools. · Drove, managed, and coached a sales team to consistently attain targeted revenue and profitability goals. Utilized management skills, relevant processes, and training to achieve all sales and quality targets in line with business objectives. Leveraged performance management and one-on-one training to develop the effectiveness of the agents on the team and in the field.· Participated in regular business review meetings and forecast calls. Supported the success of not only direct reports, but the success of client teams by identifying development opportunities. Shared insights with peer managers, providing just in time feedback to enable immediate improvements.· Coached clients to teach them to connect to their audience, and build value and trust in digital communications from the first point of contact. Leveraged deep knowledge of human behavior, current trends, and experience in what actually works to enable customers to improve their teams’ effectiveness and achieve internal business development goals.

Scottsdale, Az

Co-founded educational startup targeting the study abroad market. Aggressively developed new business attaining $6 million in annual revenue within three years of launch. Hired and trained recruitment team targeting high school and college students. Traveled extensively to develop partners in overseas locations and to make recruitment presentations at U.S. universities. Managed direct reports in six countries. Set targets and goals for recruitment and management teams.· Created high school study abroad programs in which U.S. high school students earned college credits during summer sessions at foreign universities. Developed a national direct recruitment strategy in which programs were marketed online via search engine marketing and optimization, as well as targeted online advertisements. Hired recruitment teams and trained new hires on company details. Created student advisement processes and protocols specific to U.S. high school students. Developed materials for visa and immigration advisement. Worked with technology team to create custom software to track enrollments, cancelations, and marketing.· Oversaw human resources functions, developed interview processes and hiring, review, and termination procedures. Implemented personality assessments to ensure high employee retention. Developed employee manual and procedures, awards and incentives, and time-off and holiday policies. Created and led corporate team-building events. Ensured compliance with employment laws in multiple countries of operations.· Managed vendor relations, achieving company goals within budgetary constraints. Selected and negotiated terms of student health insurance. Managed company’s corporate liability insurance and employee health insurance programs. Managed payroll and banking in all countries of operation. Selected and worked with lawyers and accountants to ensure tax and legal compliance abroad.

Tempe, Az

Co-founded business offering private study abroad programs for U.S. university students. Created a new education abroad business model, taking advantage of new internet technologies to reach a nationwide audience of students, achieving 40% net profit margins for a new business. Created first-ever instances of web-based student information, online application, live chat, and access to dynamic pre-departure literature. Grew business to over $5 million in three years, ranking as one of the fastest growing organizations in the U.S. on the Inc. 500 Award List.· Identified study abroad program locations in cities in Asia, Europe, and Latin America. Initiated contact and developed relationships with overseas universities and housing providers. Conducted safety and academic assessments to ensure student well-being as well as compliance with the academic needs of U.S. university degree programs. Obtained necessary source materials for creation of in-house training and promotional materials. Created predeparture and onsite health and safety orientation programs, and developed custom emergency response plans for each location. Developed program budgets and conducted requirements analysis for program viability. Created program evaluation process to track and measure company performance and enforce accountability among program staff, earning a 91% student satisfaction rating.· Developed Global Campus concept, hiring academic deans and dedicated faculty members to offer custom courses tailored to the academic needs of U.S. university students. Identified potential U.S. university partners to underwrite transcripts, developed relationships with key decision-makers, and created processes to ensure each program’s accreditation. Launched Global Campus to reduce company’s dependence on unreliable vendor campuses and to ensure academic excellence, compatibility with U.S. university schedules, and increased profitability.

International Relations, Economics

Diplôme D’Études En Langue Française, French Language And Literature

Education record

Fall Semester Abroad