Sharon Strom Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga

Collaborate with Client Implementation Team on internal enhancements for efficiencies and cost saving opportunities.Prioritize assigned projects/tasks based on client Go Live Date(s) with Client Implementation team(s). Attend/facilitate training sessions, ongoing implementation meetings and workshops to ensure the success of the client implementation.Manage client expectations and provide enterprise level support to ensure successful implementation, delivery, and customer satisfaction. Review and assess the current state of existing resources and make recommendations to enhance those resources and/or generate new resources that will enhance the operational excellence and performance of the department and associates. Identify process improvements and learning opportunities based upon learning environment and departmental observations. Ongoing client reporting and follow up as client portfolio is fully on boarded and/or changed to ensure client satisfaction.Review results of quality assurance program and make adjustments that ensures client satisfaction and drives associate performance. Identify success standards to measure the effectiveness of processes and resources. Work in coordination with Zelis CCS Learning Services to ensure that programs align to divisional goals as well as collaborate to share resources and best practices where appropriate. Conduct routine Quality Assurance reviews of audited claims within Zelis’ document management system, OnBase. Provide monthly performance reporting to departmental leadership.Document training material, SOP’s, change management, and policies within the department. Regularly review/update those resources to ensure documentation adheres to Zelis’ standards regarding privacy, client satisfaction and retention, regulated and unregulated legal compliance, and HIPAA regulations. Lead and deliver results on departmental projects and assignments in a timely and accurate manner.

Greater Atlanta Area

Handle the financial settlement of medical claims/bills on behalf of Zelis payor clients/members. Build long term relationships with providers. Negotiate additional payment for out-of-network claims as the claim is disputed by the provider/member. Responsible for handling payor/provider/member incoming calls, administration assistance and/or disputes regarding the amount paid to a provider by a payor based on Zelis data points, client rules and the Federal No Surprises Act of 2022. • Negotiate regulated and unregulated out-of- network claims.• Understand procedures billed on the claim/bill. • Estimate a fair value of payment based on Medicare pricing, location/facility/provider comparisons, and Zelis’ proprietary evaluation benchmark software and Fair Health, as well as Federal NSA guidelines.• Identify negotiation points for providers if payment is not accepted, as is. • Negotiate an acceptable payment below the provider’s billed charges adhering to compliance with client rules and the Federal NSA guidelines and related benchmarks.• Negotiate as per the Federal NSA guidelines when claims go to state and/or federal arbitration.

Greater Atlanta Area

IT Maintenance Services / Multi-Vendor IT MaintenanceCentrics Support Services is a comprehensive global IT solution provider that focuses on quality and value in the data center. Our core business is third-party IT maintenance and support, designed to either entirely replace or seamlessly blend with OEM maintenance plans. Switching to Centrics Support Services saves our customers an average of 40-70% on maintenance costs; and with maintenance comprising 70% of the average IT budgets, that’s a huge amount of money. But the value doesn't stop there. The level of service we’re able to provide our customers cannot be touched by the OEM. We know each and every one of our customers by name—you’re more than just another account at Centrics Support.With offices and secure stocking depots positioned around the world, meeting or exceeding our service levels is standard. We spare all parts ourselves and house them local to you, wherever you are. And our service levels are 100% customizable—no cookie-cutter contracts or pricing plans.In addition to our straight-forward and comprehensive maintenance services, we offer a number of professional data center services. From hardware procurement, to IMAC, to IT asset disposition, and even IT staffing, Centrics Support Services is your trusted IT solutions partner. http://www.CentricsIT.com

Duluth, Ga

Accepts and processes Corrective Maintenance Support Requests from EMC's PSE Lab, Technical Support, Field Support or Customers. Prioritizes calls with customer, orders parts and dispatches engineers as appropriate.Maintains up-to-date technical knowledge by continuing education and on the job learning. Effectively communicates procedural and routine technical issues to internal and external customers in a highly stressful environment.Tracks and responds to all incoming customer requests for corrective maintenance services. Identifies and dispatches available resources based on needed expertise, customer dynamics and employee skill set to provide on-site customer support. Acts as lead for all SEV 1 escalations to the field using proper internal escalation paths and notifying the proper Service Manager/Director and other appropriate EMC personnel. Responsible for first line of support for corrective maintenance and Account Management service engineers. Provides feedback and recommendations on both technical and soft skills opportunities for Corrective Maintenance personnel.Updates pertinent customer information/details in multiple internal EMC systems. Adheres to product specific guidelines, procedures, and best practices. Diagnoses complex system malfunctions to isolate problems to EMC and other OEM vendors to develop/execute appropriate action plans. Performs pro-active and reactive maintenance according to established procedures. Handles various types of customers that may be more complex in scope that arise from high volume activities or significant escalations.Maintains a current information source of divisional resource skills and geographic limitations.Partners with other Schedule & Dispatch Specialists to source and share additional corrective maintenance resources across the division for effective resource utilization.Trains and/or mentors new or junior resources.

Closed $1.2M in gross profit (with the majority of this amount being Cisco Smartnet and Cisco Finance).Developed and maintained multiple ongoing high-level professional relationships with various customers in the Southeast.Managed, including assisting with design, development, planning and forecasting, projects on various levels throughout the sales process on behalf of client and Presidio. Ensured meeting expected forecasts, ROI and successful IT project completion for multiple network integration with data and voice-oriented systems and carrier services customer projects on behalf of the client and Presidio.Attained Cisco Sales, Microsoft Sales, Avaya Sales, NetApp, Juniper Sales, EMC, VMWare, Ironport, Symantec, and all IBM Software Sales Specialist certifications. Maintained ongoing partner relationships with various vendor partners with a special emphasis on Cisco and IBM.

IBM Software (Lotus, Tivoli, WebSphere, Rational, Information Management) Sales and Consulting Services around IBM ESB and SOA customer implementations.

IT sales

Value Added Reseller Specializing in Network Change and Configuration Management Solutions & Services.

Closed over $4M in IBM software maintenance renewals and/or new license sales.Increased IBM software maintenance renewal and new license sales by 57%.Aggressively learned IBM Passport Advantage Maintenance Renewals programs and processes including strategy and tactics for IBM lead management cycle all the way to the end of the Agilysys sales cycle. Consistently maintained and participated in the IBM organization, structure, and strategy meetings as well as marketing programs and campaigns.Researched and investigated new sales leads which expanded account base, software sales and design wins.

IT Sales

Closed over $1M in gross profit.Completed (3) weeks of intense sales and technical training covering topics such as Frame Relay, Routers, Hubs, and Switches, as well as Novell, Microsoft, Lotus Notes and Solution Selling training programs. Attained Cisco Sales, Microsoft Sales, Novell Sales, and Lotus Notes Sales Specialist certifications.

Overall management of local Infotec services and activities. Supervise day-to-day direction of staff and management control of issues regarding implementing Infotec’s Branch Sales, EBIT and organizational development plan.Worked with key strategic partners, major accounts and programs as they are developed and brought on board. Instrumental in Branch Development Plan, New Product and Service Development, Key Staff Recruiting, Development and Retention: Management, Sales, and Technical Market Share Growth. Implemented top tier IT education programs.Successfully met sales and profit objectives.Reported on weekly sales, gross margin, platform time, and inventory.Assisted with Infotec Human Resource Policy Implementation.

Increased sales revenue from $20k per month to over $200k per month within (2) years. Maintained Gross margins consistently at an average of 40%.Aggressively built the Technical Education Department by creating business and marketing plans for selling public and customized Lotus, Microsoft and other authorized vendor-training programs. Built a staff of (10) highly motivated people and taught them how to build customer relationships in order to bring in long term and repeat customer revenue. Maintained the utilization and equipment maintenance of (5) state-of-the-art training rooms. Developed and mass mailed the public schedule to over 7,000 prospects and student customers every other month. Handled all marketing efforts for the Education Department, including seminars, open houses, workshops, and trade magazine and newspaper advertisements.Received and accepted an invitation from Lotus Education to serve on their Advisory Council in 1997 to help lead them in their tactical decision making as it relates to curriculum development and the Lotus Authorized Education Program.Built and maintained a relationship with over (30) integration sales reps within the local GE Capital IT Solutions office in order to keep all hardware and service customers at GE for all of their training needs.Built and maintained relationships with independent instructors in order to utilize their services when necessary to meet customer needs.Awards include Top Ten Lotus Education Center in North America in 1997 and Best of the Southern Region on 1998 from Lotus Education.

Inside/Outside sales, marketing public and customized Novell Authorized vendor training; Assisted the Education Manager in classroom assignments, creating the public schedule, managing employees, revenue reporting, marketing initiatives, along with generating revenue for the (2) training centers in GA and NC. Reached or exceeded monthly goals (10) months out of twelve each year.

Financial/Managerial Accounting

Studied Financial/Managerial Accounting and Hospitality Management.

Hotel/Motel Management

Financial/Managerial Accounting

High School Diploma

Class of 1981